Archive for the ‘Email Marketing’ Category
Guest post by Daniel Faggella.
Building an email list is vital for online business success. But it takes time, money, and work. Here are two strategies for optimizing the investment made in building a house list for email marketing efforts.
Principle 1: The Yellow Brick Road
When a prospect enters your world, via opt-in, by registration, by a first purchase… they should not be permitted to stray. Any entry point with you will lead them down a Yellow Brick Road (or “YBR”) – a series of explicit steps to get them to the highest customer lifetime value possible – while delivering maximum benefit to them (the customer).
This isn’t just about how much of their money can fit in your wallet (you can always get a bigger wallet, so that’s not a problem), but also how you can fit your product or service to provide for the customer.
Your YBR should be customized and tailored to the prospect, and flexible to adjust itself to their goals / desires / situation.
If you offer, let’s say, a software as a service (who doesn’t, these days), then let’s suppose that you’d like your YBR to result in the maximum monthly usage (and revenue) of your service, and prolonged / indefinite retention.
Suppose that your software allows users to detect loopholes in their databases or their own software, giving them the ability to patch up these errors before hackers take advantage of them. Regardless – you’ll be thinking about your YBR this way:
Think about the YBR like this…
“How can I identify the exact needs of the prospect, and the most profitable and valuable fit for our service or product – automatically?”
If I’m a small eCommerce site concerned about the credit card information of my customers, I’ll need to be spoken to much differently that a massive software company who is more concerned about their own proprietary software being hacked. If I’m a 40-person company, I’ll need to be communicated with much differently than a 40,000 person enterprise.
Can you determine the size of the enterprise on the front-end of your YBR (IE: the opt-in or appointment form)? Can you refer to other companies of my size (or in my sector) in email or phone communication?
Can you tailor your message to the phase of the funnel I’m in? For example – if I have downloaded the free version of your software but haven’t yet installed the tracking code, what would you like me to do next?
Determine all of the ways that people can make their first step on your yellow bricks, and lay out the ideal path to determine your optimal fit for THAT exact prospect, and move them, step-by-step, to the exact path to make that perfect match.
Principle 2: Routinize Your Reach-Out
When a prospect ends their automatic email interaction with you – they’ll often end up in the “bucket.” This is the database segment that you tried to get hooked via a string of emails – possibly phone calls – and potentially even mail pieces (though physical mail is rare for early-stage startups).
After a month of emails, phone calls, and no conversion (maybe even no contact at all), they end up in that big list of past leads that either gets totally ignored, or gets mostly ignored – interrupted only by random promotions or a vanilla newsletter.
OR – after becoming clients, the “push” for conversion stops, and again – communication simply stops or goes vanilla.
There is always another conversion, or another desirable action.
Maybe you current clients end up staying longer when they’re properly educated on your software, so selling additional consulting or getting them to a series of educational webinars would be tremendously valuable in terms of bottom line (with a much higher ROI than dropping dollars on putting new customers into a “leaky bucket” in terms of retention).
Maybe clients who never converted before are looking for more information – what kind of educational articles, videos, or case studies could they gain value from? Instead of having a sales team call “prospects” – why don’t they START with the prospects who opened the case study email – and clicked to read it? Do you think those prospects would be more qualified than those who haven’t opened an email in 3 months?
However, this database segment outreach ought not be random – but regimented. Just like prospecting (this is a kind of lower-cost prospecting, by the way), it must be a discipline – yet how rare that is ever the case!
Below are some examples that might fit different business models.
Security SaaS Example:
- Once per Month – Put on a unique, case-study (social proof)-oriented, educational webinar for all current clients – soft pitch to add-on services and consulting.
- Quarterly – Run a particular offer to all major unconverted prospect segments (by industry), including additional bonuses and incentives to join or sign up this week.
- Weekly – Pick a micro-niche within your database, and run a two-email sequence to that segment (IE: all customers who have 500 or more employees, or all previous customers from the energy sector who cancelled your service, or all prospects who used a trade journal as a lead source yet have not converted), and tailor a specific offer, upsell, or cross-sell JUST to that segment, experimenting with what offers click with specific sub-segments. All opened emails will be followed up my a phone call for that same limited-time offer.
Fashion eCommerce Example:
- Weekly – One email each Tuesday morning at 8:00am, offering an updated selection of new available lines, catchy / share-able blog posts, and new offers. Prospects and customers can be tagged for new “interest areas” based on what they habitually click on.
- Weekly – Sub-select the buyers of a particular kind of garment, or brand of garment, and send out a one-or-two email blast about some special offers or bundles JUST for that sub-segment.
- Monthly – Fashion expert interviews seem to perform very well on your company blog – so monthly include a major blog feature about a particular designer, as well as a clear offering for various new items from that particular designer.
Do you think that the strategies above would do better than “random emails to the database when we feel like or it think it will be a good idea”? Of course.
The idea is not just to set a regimen, but to experiment with MULTIPLE formats, and determine through qualitative and quantitative methods exactly which strategy seems to deliver the best long-term ROI.
Database marketing is not just about the automated front-end, and where it lands your prospects / clients once the automation ends. It’s also about the art and science of regular content, making “customer lifetime value” not just a matter of your initial front-end automation (which is important, and our first area of focus), but also on the “rhythm” of communication over time – lasting years and years for prospects and customers alike.
Daniel Faggella is an email marketing and marketing automation expert with an obsession for customer lifetime value. He runs CLVboost, a boutique email marketing consultancy in Cambridge, MA, and regularly speaks on email marketing strategy. His clients range from venture backed startup companies to eCommerce businesses to established brick-and-mortar businesses.
Email marketing is like the car my teenagers drive (and you thought there were no original analogies left!)—it’s been around for 20 years and there’s nothing flashy about it, but it’s reliable, effective, and there’s at least a 50-50 chance it will continue to do it’s job for quite some time to come.
In spite of all the abuse of the medium that’s been perpetrated over the years either maliciously (in the case of spammers) or simply as a result of ineptitude by well-meaning but ill-informed marketers, consumers and business decision makers alike continue to be willing to exchange their email addresses for the promise of valuable information on a regular basis. But both groups have become more sophisticated; more wary of subscribing in the first place, and quicker to unsubscribe if they don’t perceive value in a sender’s communications.
That means email marketers need to be more thoughtful and creative in terms of attracting subscribers, crafting email subject lines that will lead to opens and click-throughs, designing messages that are distinctive yet clear on any device, and most importantly, creating content that both provides value to the recipient and achieves organizational goals.
How can you make sure your emails avoid the spam filter and actually reach their intended recipients? What are the most effective techniques for building an opt-in email list? How can you minimize unsubscribes? What’s the best day and time to send emails? How can you craft killer subject lines that maximize open rates?
Find the answers to these questions and more here in two dozen of the best email marketing guides from the past year.
General Email Marketing Tips & Techniques
The key to maximizing your email open rates is to write great subject lines, but before recipients will even see your subject lines, your messages have to get by spam filters. Karen Rubin lists nearly 400 words and phrases to avoid in subject lines in order to improve deliverability, such as “order status,” “home based,” “lowest price,” “free offer” and, of course, “Viagra.”
Email Marketing: Avoid the pitfalls of a direct-mail mindset by MarketingSherpa
Adam T. Sutton advises marketers not to treat email like direct mail, for example by avoiding segmentation: “In direct mail, segmentation is used to keep costs down…When email came along, direct mail marketers saw a bonanza. An email cost less than a penny to send. Companies stopped seeing the point in segmentation.” That’s the kind of thinking that produces spam.
10 Unsubscribe Page Best Practices by Betterment
Writing that “Catching your precious subscriber with one foot out the door isn’t the same as permanently bidding them arriverderci. Handled correctly, your unsubscribe page can actually snatch a loyal subscriber from the jaws of…whatever the opposite of that is,” Jason Amunwa lists 10 techniques to win back unsubscribers, among them giving your readers options (such as changing message frequency), letting them know you’re a person, and not using one-click unsubscribe.
Why you should measure email ROI by iMedia Connection
Mitch Lapides explains why measuring email ROI (and not just metrics like open rates) is important, how to measure it, and the four main categories of factors that can affect ROI, such as list hygiene: “a high number of inactive users—subscribers who have stopped opening your emails but haven’t unsubscribed—can hurt your email deliverability. Between 0.5 percent and 2 percent of a typical email list becomes inactive each month. And it’s not unusual to find between 30 percent and 60 percent of an email list inactive, especially if an organization hasn’t removed inactive subscribers or run a re-engagement campaign in a few years.”
Allyson Galle answers the top questions posed following a popular email webinar, such as: should emails come from the company or from an individual name (answer: it depends, test); how long should subject lines be; what constitutes a decent click-through rate; and what’s the best day and time to send emails?
7 Steps to a High-Converting Email Marketing Campaign by The Daily Egg
Sherice Jacob provides an “‘email marketing campaign checklist’ of how to not only launch a profitable mailing list, but keep subscribers hungry for more,” from creating your signup form and determining the optimal placement for it on your website to personalizing email subject lines and continually testing.
Shelley Pringle shares a dozen best practices for effective email marketing, from having a clear goal for each message (“Every marketing email you send should include a call-to-action. If there’s no link in the email, you won’t be able to track or measure your campaign, including the open rate, and more importantly, the click-through rate”) and segmenting your list to focusing on benefits and keeping your messages brief.
How to Combine Email and Social
Email and Social: A Killer Combo by ClickZ
Robin Neifield offers a dozen tips to help “integrate email and each of the major social properties,” such as, on Facebook, “Definitely use your status updates to tease upcoming emails—especially if you have an offer or promo. Provide a link so users can sign up for email if they are not already on the list.”
An inside look into the convergence of email and social by iMedia Connection
Wikus Engelbrecht offers “insights and practical tips on how to integrate and manage your cross-channel voice and leverage (email, social and mobile) in unison to get better results.” For example, create integrated messages: start by crafting “a short and sharp (email) subject line, at 50 characters or less; which should clearly state what your readers can expect from your email, what’s in it for them or what you want them to do as a result…By taking that message to the 120 character frame in Twitter, you can create more interest and clarify your call-to-action. Add a #hashtag and use a shortened URL to save on character count. A Facebook post gives you the opportunity to entice fans even more by expanding your message to 150 characters. Remove the #hashtag you used in Twitter and add a compelling graphic.”
Email Marketing Benchmarks, Facts and Statistics
Is Email Dead? Nope [INFOGRAPHIC] by eStrategy After Hours
A great infographic to share with the “email is dead / social media is the future” crowd. Among the facts David Erickson shares here: three times as many people have email accounts as are on Facebook, and compared to Twitter the ratio is ten to one. There are 60 million Facebook posts each day—but 188 billion email messages sent. Email volume continues to grow, and more than half of marketers still say that email is popular in business.
Gavin O’Malley reports that less than four out of five marketing emails actually make it to the recipient’s inbox, and the rate is trending downward. He also explains why more messages are ending up in spam folders and what marketers can do to improve their deliverability rates.
Email Campaign Volumes Surge, Open Rates Stronger by MarketingProfs
Research from Epsilon shows that average email open rates increased in the past year, while typical click-through rates fell slightly (from 5.5% to 5.2%). Among other findings: messages from banks and general retailers garner the highest average open rates (34%-36%), while emails from consumer publishers and apparel retailers are most likely to be ignored. By type, service-related emails have the highest open rate (46%) while editorial emails average 33% and marketing messages just 20%.
Infographic: Email open rates by time of day by MarketingSherpa
David Kirkpatrick shares an infographic that breaks down common patterns in email open and click-through rates to try to identify the best time to send emails. Among the findings: emails are most likely to be opened between 8:00 and 9:00 a.m. and again between 3:00 and 4:00 p.m. Also, nearly a quarter of all commercial emails are opened within one hour after sending. After 24 hours, the open rate is near zero.
B2B Email Marketing Best-Practices and Trends by MarketingProfs
According to a study by Pardot, only 30% of B2B marketers use email as a primary lead generation tactic; most consider email to be a more valuable tool for lead nurturing. The majority of B2B marketers (65%) spend less than 25% of their budgets on email. Tuesday is generally viewed as the best day for sending B2B emails, and Friday the worst. And there’s more.
Email List Building Tips
Constantly adding new names to your subscriber list is crucial, because as Andrew Pitre reports, “your email marketing database degrades by about 25% every year. Your contacts’ email addresses change as they move from one company to another, they opt-out of your email communication, or they abandon that old AOL address they only use to fill out forms on websites.” He then offers more than two dozen tips to help keep your list growing, from QR codes and online contests to ebooks and videos.
5 Ways to Generate More Email Sign Ups by Duct Tape Marketing
John Jantsch steps through five tactics by building an email list, such as feature with content: “Many WordPress theme frameworks today (Genesis and Thesis) allow for what are being called ‘feature boxes.’ These feature boxes make it easy to place a sign up box at, say, the end of each blog post or top of your blog home page. Placing your email offer where people are reading and enjoy your content improves uptake.”
Email Tips for Lead Nurturing
Corey Eridon advises that “If you’re interested in starting or improving upon your existing lead nurturing campaigns, make sure you incorporate these 6 types of emails into your lead nurturing mix to help move your leads swiftly through the sales funnel,” including emails that are personal, that educate, and that help recipients improve some aspect of their lives.
Noting that “The idea behind lead nurturing is to provide your leads with valuable content that targets their needs and goals in order to guide them through your buying cycle until they are sales-ready,” Sarah Goliger serves up seven tips for more effective nurturing emails, from communicating to your prospects based on information you already know about them to putting the emphasis on helping your prospects—not yourself.
Email Design Tips
It’s Not You, It’s Outlook – The Complete Guide for Email Marketers by VerticalResponse Marketing Blog
Noting that Outlook has numerous problems rendering HTML emails properly–”If you’re an email marketer… you’ve probably encountered some form of Outlook error. Your email looks pristine on your shiny iPhone, Android device, or web-based email client, but suddenly blows up when you open it up in Outlook”–this post details HTML elements that Outlook does not support, and provides recommendations for work-arounds.
Lauren Smith reviews the basics of email design: color, typography, layout, and device-awareness. That last consideration is easy to overlook, but “rather than focusing on creating emails that look great in one particular environment, emails should be optimized for all inboxes,” particularly since only 3% of recipients will typically bother trying to read your email on more than one device.
How to Write Awesomely Effective Email Subject Lines
14 Email Subject Line Hacks by ClickZ
***** 5 STARS
Noting that “If our email is to be read, our subject lines must save our recipients from mindless autonomy,” Brian Massey lists 14 helpful “hacks” for creating compelling subject lines, such as shock and awe (example: “Media Measurement: Science, Art or a Load of Crap”), make up words (“The Making of Twittamentary”), and metaphors and similes (“Snackable Content: Working in a Bite-Sized Future”).
The Subject Line Strategy That Gets 541% More Response by AWeber Communications
Amanda Gagnon reports on an extensive test conducted to determine which type of email subject lines (clear or creative) perform better in terms of comments, tweets, Facebook Likes, traffic and subscriptions. And the winner is…
Use web analytics to choose email subject lines by WhatCounts
Christopher S. Penn provides step-by-step instructions one how to use Google Analytics data to identify high-volume, high CTR search queries you can test as email subject lines “to see if your audience is as interested in your emails as they are in what’s bringing them to your website.” Note that you’ll need to have your Google Analytics and Google Webmaster Tools accounts linked in order for this to work.
Although she acknowledges that “there’s really no such thing as the perfect subject line—or, if there is, it must be hiding with Bigfoot and the Loch Ness Monster,” Justine Jordan nevertheless takes a shot at that process with this helpful infographic. Among the tips: ask questions; keep subject lines short (40 characters or less if possible); focus on being relevant, specific and timely; and always be testing.
With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. Today’s most effective marketers are optimizing content across channels, coordinating search and social marketing activities with traditional PR, and measuring their web presence and performance with sophistication.
The first step to improving digital marketing results is to understand the emerging trends and best practices. This post, along with 79 Remarkable Social Media Marketing Facts and Statistics for 2012 and 87 More Vital Social Media Marketing Facts and Stats for 2012 previously published here, provide a solid foundation for that understanding.
What do buyers really want from social media marketers? What’s the key to generating more inbound marketing leads? What is the source of the largest share of social traffic to websites? (It’s not what you almost certainly think.)
Find the answers to these questions and many, many more here in over 100 engaging and intriguing social, search, content, inbound, email, mobile and other marketing stats and facts from the past few months.
25 Social Media Facts and Statistics
1. While 76% of marketers believe “they know what their consumers want” in terms of social media content and interaction, only 34% have actually asked those buyers. (e-Strategy Trends)
2. At least on the B2C side, there is a disconnect between what marketers think consumers think is important and what consumers actually value. Marketers believe the highest consumer priorities on social media are insights for buying decisions (59%) and customer service (58%). Consumers actually place the highest value on deals and promotions (83%) and rewards programs (70%). (e-Strategy Trends)
3. B2B buyers are most likely to share useful vendor content via email (79%), followed by LinkedIn (53%), Twitter (39%) and Facebook (18%). (Earnest Agency)
4. While three-quarters of marketers consider measurement of social media impact important, 70% say that measuring those results is difficult. (Marketing Charts)
5. 79% of marketers measure website traffic from social media, and 68% track engagement metrics on social networks, but just 26% measure the relationship of social media activity to leads and sales. (Marketing Charts)
6. Just 4% of marketers said their companies were “very effective” at measuring social marketing in 2012. While 47% felt somewhat good at social measurement in 2011, just 38% said the same in 2012. “Nearly half of respondents (47%) feel they or their companies are either not very good at social marketing measurement, or do not measure well at all.” (Marketing Charts)
7. Ever feel frustrated and less productive than you’d like to be at work, even though you’re working hard and putting in a ton of hours? There’s a reason for that! Interruptions (like email and social media) are messing us up. Consider:
- • The typical worker is interrupted once every 28 minutes on average.
- • 28% of the average work day is spent on interruptions and recovery time.
- • 45% of workers believe they are expected to work on too many things at once.
- • And tasks done in parallel take on average 30% longer to complete than those performed in a sequence.
8. Everyone knows women vastly outnumber men on Pinterest, but how about on other social networks? Women make up the larger share of users on Facebook (58% to 42%) and are a slightly larger share on Twitter (52% to 48%) while men are the predominate users of LinkedIn (63% to 37%) and Google+ (71% to 29%). Furthermore, half of all Google+ users are under 25 years old. (iMedia Connection)
9. Social CRM is still confusing. Only 16% of companies say they currently have a social CRM system in place. 21% plan to implement such a system in the coming year, but another 17% “don’t know what a social CRM system is and why businesses need it.” (Convince & Convert)
10. Only a quarter of all U.S. small businesses (20-99 employees) and a third of midsized companies say they use social media “to engage with customers and prospects in a strategic and structured way.” Another 20% of both groups say they use social media, but in an ad hoc manner. (eMarketer)
11. Despite growing interest in the concept of social business, less than 20% of U.S. companies have integrated social media with their customer service, sales, or product development processes. (eMarketer)
12. Worldwide, 86% of companies have a presence on Facebook and Twitter, while just over half use YouTube and Linked and only slightly more than a third have a presence on Pinterest and/or Google+. (eMarketer)
13. More than 80% of small to midsized businesses (SMBs) plan to increase their use of social media in 2013. Not suprising, considering that 87% of SMBs say that social media has helped them either somewhat or a great deal in th past year. Of those using this channel, social media accounts for 32% of SMB marketing activities. (Marketing Charts)
14. Okay, so most marketers have now embraced social media. But why? 84% of marketers say they use social media to “reach customers at multiple touchpoints,” while 62% want to reach customers where they spend time and 56% say that “customers expect them to be on social media.” (Marketing Charts)
15. Still, not every small business should be using social media—or at least not using it as they are currently. 79% of small business owners on Twitter post just once per day or even less frequently, yet one out of three want to spend less time on social media. These business owners would be best advised to either spend their time on other tactics or hire someone who knows and enjoys social media to interact on their businesses’ behalf. No deposit, no return. (Leaders West)
16. Social media may be good for 99 things, but lead generation ain’t one of them. According to research from MarketingSherpa, just 12% of marketers rate social media as “very effective” for lead gen while 27% say it is “not effective.” The only tactic that fares worse is print advertising (9% very effective vs. 30% not effective). (B2B Lead Blog)
17. Which social network sends the largest share of website traffic? The answer is…unknown. Literally. The well-known social networks like Facebook, Twitter and Reddit account for, combined, on average, less than half of all social traffic. The majority (as much as 70%) is “dark social”—links shared through email or instant messaging that generally get lumped in with “direct” traffic in analytics programs like Google Analytics. (The Atlantic)
18. The most popular social media sites for distributing B2B content are LinkedIn (used by 83% of B2B marketers), Twitter (80%) and Facebook (also 80%). After that, it falls off sharply; 61% use YouTube, 39% are on Google+, 26% utilize Pinterest (really?) and 23% share content on SlideShare. (MarketingProfs)
19. Using social media boosts website traffic: companies gain a 185% lift in Web traffic after achieving 1,000 Facebook likes, and businesses with 51 to 100 Twitter followers generate 106% more traffic than those with 25 or fewer followers. (MarketingProfs)
20. 92% of U.S. companies now use social media in their marketing efforts. (Heidi Cohen)
21. Different social media channels serve different purposes. Blogging is generally seen as most valuable for SEO, YouTube for content marketing, and social networks like Twitter, Facebook and LinkedIn most helpful for branding and engagement. (Heidi Cohen)
22. Globally, eight different social networks have now reached the 100 million user mark. Three of those (Weibo, the fourth-largest social nework, RenRen at #5 and Badoo at #7) are primarily used by non-English speakers. (WordPress Hosting SEO)
23. The average user spends nearly seven hours per month on Facebook, but just 21 minutes on Twitter, 17 on LinkedIn, and only three minutes on Google+. (WordPress Hosting SEO)
24. Social media now accounts for 18% of all time spent online, and the average American spends 6.9 hours per month on social networking. But we are spending less time on the phone, sending/reading email, and watching TV than we did just a few years ago. (WordPress Hosting SEO)
25. One-third of CEOs fail to consider their compananies’ social media reputation when making business decisions. (The Backup List)
12 WPO, Inbound and Content Marketing Stats
26. Leads from inbound marketing cost on average 61% less ($135 vs. $346) than outbound marketing leads. (Earnest Agency)
27. Though it varies across industries, of course, 24% of overall marketing spending last year was on digital/online marketing. Social media and SEO together account for 70% of that spending. (iMedia Connection)
28. Blogging generally gets the largest share of inbound marketing budgets, followed by social media, SEO (if calculated separately from blogging) and PPC advertising. Most outbound marketing spend is on telemarketing, followed by direct mail and trade shows. (iMedia Connection)
29. 57% of companies say they generated sales through their blogs, and an identical share have closed business through LinkedIn. 48% have generated customers through Twitter and 42% through Facebook. (iMedia Connection)
30. Why web presence optimization metrics are vital: half of marketers say tightening integration between social media and traditional marketing is a key goal for 2013, yet nearly a third identify that as one of their top social marketing challenges, and a whopping 57% way measuring social ROI is a challenge. (Convince & Convert)
31. 9 out of 10 marketers say they measure social presence (e.g., number of followers and fans) and social media-driven website traffic, but only about half measure share of voice and sentiment. (Convince & Convert)
32. Need more evidence that measuring social media ROI is hard? While about 90% of all companies do some form of social media marketing, just one out of eight measure the revenue impact directly from social media. (eMarketer)
33. The two biggest challenges faced by B2B content marketers are producing enough content (cited by 29% of marketers) and producing the kind of content that engages (18). Only 2% of marketers say that finding trained content marketing professionals is a big challenge. (MarketingProfs)
34. More content = more leads. On average, companies “with 51-100 web pages generate 48% more traffic than companies with 1-50 pages.” What’s interesting though is the differential is larges for very small companies (those with less than 10 employees), likely because larger companies make greater use of lead gen tactics like tradeshows, webinars and video. (Polaris B)
35. Lots more content = lots more leads. Companies with 101-200 web pages generate 2.5x more leads than those with 50 or fewer pages. More landing pages and more blog posts also mean more leads. On average, companies that have published 200 or more total blog posts generate 5X as much traffic as those with 10 posts or fewer. (Polaris B)
36. Inbound marketing leads cost on average 62% less than outbound-generated leads, and the “big three” inbound channels—blogs, social media and SEO—all cost less on average than any outbound channel. (Polaris B)
37. The financial services (75%), insurance (50%) and software (50%) industries are the most advanced when it comes to having separate content marketing strategies for each channel through which they distribute content. Companies in these industries are also the most likely to have formal content marketing editorial calendars. The automotive (14%) and banking sectors (14%) were the least likely to have separate strategies in place. (MediaPost)
8 SEO Stats and Facts
38. SEO has the biggest impact on lead generation for B2B companies. 59% of B2B marketers say SEO has the biggest impact on their lead gen goals, followed by social media (21%) and pay per click (20%). Not surprisingly, 98% of B2B marketers plan to maintain or increase SEO budgets next year. (Marketing Charts)
39. SEO also has the biggest impact on B2C lead gen. 49% of B2C marketers rank SEO tops for impact on lead generation, followed by pay per click (26%) and social media (25%). (Marketing Charts)
40. Agencies do SEO better. 21% of marketers who work with agencies on SEO report being highly satisfied with their program performance, compared with 11% of those who do SEO in-house. (Marketing Charts)
41. 78% of Internet users say they use the web for product research, and almost half (46%) of all searches on the average day for information on products and services (iMedia Connection)
42. Search is as popular as ever, but the percentage of searches actually done on search engines declined slightly in 2012 (by about 1%). More searches are taking place on websites (e.g. Twitter, Facebook, and on Amazon.com, which is the top destination for product search). Still, organic search on search engines drive 50% of all referring traffic, compared to less than 8% for social media. (MediaPost)
43. SEO is rated as the most effective lead generation tactic, with 34% of marketers calling it “very effective” while just 7% say it is not effective. The next-most-effective lead gen tactics are paid search (32% vs. 9%) and webinars (30% to 6%). (B2B Lead Blog)
44. Demand for SEO skills has never been greater. SEO job postings on job board indeed.com increased 1900% last year and people with ‘SEO’ in their LinkedIn profile have increased by 112%. Still, few SEO jobs pay six figures. (Conductor Blog)
45. The largest number of SEO job openings are in New York and San Francisco, with Boston at #5, Austin at #11 and my own Minneapolis at #12. (Conductor Blog)
3 SEM Facts
46. Think AdWords isn’t important? For “commercial” searches on Google, actual organic links can take up less than 20% of the screen real estate and links. (Founder’s Blog)
47. Agencies do SEM better. 20% of respondents working with agencies for PPC report being highly satisfied with their program’s performance, compared to 15% who manage pay-per-click programs in-house. (Marketing Charts).
48. Search (paid and organic) is a leading driver of new customer sales, while email matters most for repeat business. Social media isn’t a significant driver of either type of sale, though of course it is vital for support SEO, brand image (which leads to higher PPC click-through rates) and customer service. (Marketing Pilgrim)
3 Email Marketing Stats
49. There are 62 billion emails sent every day. The average worker receives 112 emails and spends 28 of his or her time on email each day. (Visual.ly)
50. Email is the most common lead gen tactic, used by 81% of marketers. (MarketingSherpa)
51. SEO drives traffic, but email drives conversions. While 43% of marketers say that organic search drives the greatest volume of traffic to their websites, only 29% say that traffic converts at the highest rate. On the other hand, though just 22% cite email as their largest web traffic generator, 25% say those visits convert at the highest rate. (MarketingSherpa)
7 Business Blogging Stats and Facts
52. Just 139 of the Fortune 500 corporations maintain public-facing blogs, only 29 more than in 2009. (e-Strategy Trends)
53. Only 185 of the Inc. 500 (fastest-growing companies) had a blog in 2011, down from 250 firms in 2010, despite the fact that 92% of all companies with blogs say it has been successful for their business. (e-Strategy Trends)
54. Meanwhile, 55% of small businesses have a blog. (Leaders West)
55. On average, companies that publish 15 or more blog articles per month generate five times more Web traffic than companies that don’t blog at all, and those that blog 9-15 times per month generate three times more traffic than companies that don’t maintain blogs. (MarketingProfs)
56. Companies that publish new blog posts just 1-2 times per month generate 70% more leads than companies that don’t blog at all. (MarketingProfs)
57. 57% of companies that blog have acquired a customer through their blogs. (Polaris B)
58. Blogs are the core of social media marketing. Among companies that use social media in their marketing efforts, 59% rank their company blog as critical or important to their business, higher than any other social sharing site or network. (Heidi Cohen)
8 Facebook Facts and Statistics
59. There are one billion posts per day made on Facebook. The average user spends nearly 7 hours per month on the social networking site, and one out of every five pageviews on the Internet is on…Facebook. (Visual.ly)
60. Three out of four American moms use Facebook. (iMedia Connection)
61. Facebook accounts for one out of every five pageviews on the Internet. It’s used by more than half of all people in North America, more than a third of all citizens in Australia and New Zealand, and more than a quarter of the population in Europe. (iMedia Connection)
62. Of Facebook’s one billion-plus users, 57% access the site at least occasionally from mobile devices. The most popular operating systems for mobile Facebook access are iOS (26%) and Android (21%). (Jeff Bullas)
63. Among Facebook marketers, 64% have used Facebook Events to inform fans about online or offline events, making this a far more widespread tool than display ads and targeted posts. (Marketing Charts)
64. 90% of small businesses are on Facebook, and roughly two-thirds post more than once per week. (Leaders West)
65. All of the Ad Age Top 100 Advertisers have now established Facebook pages for their brands. (WordPress Hosting SEO)
66. Facebook grew 18% in 2012 and accounted for more than half of all social content sharing. (AddThis Blog)
6 Twitter Stats
67. There are 400 million tweets per day on Twitter. A million new Twitter accounts are opened each day. The average user spends nearly and hour and a half on the site each month. (Visual.ly)
68. Twitter now has more than 500 million users worldwide, including more than 100 million in the U.S. Twitter’s second-largest user base is in Brazil. (Jeff Bullas)
69. Almost two-thirds (64%) of Twitter access is via Twitter.com (web access), while 16% of use is mobile and 10% is via Twitter clients like HootSuite and TweetDeck. (Jeff Bullas)
70. What’s the most popular marketing tactic on Twitter? 30% of marketers report using hashtags tied to specific campaigns, while 26% use Promoted Tweets. (Marketing Charts)
71. Twitter grew 55% in 2012 and accounted for 15% of all social content sharing. (AddThis Blog)
72. 42% of companies have acquired at least one customer through Twitter. (Polaris B)
6 LinkedIn Facts
73. LinkedIn has more than 150 million users, but less than 20% have reached the level of having 500 or more first-degree connections, and only 8% are using the paid premium version. (Jeff Bullas)
74. Also, only 51% of LinkedIn users have “complete” profiles, and just 52% spend two hours or more per week on the site. (Jeff Bullas)
75. The most popular use of LinkedIn is for researching people and companies (77%). Other popular uses include building relationships with industry influencers (50%), finding job opportunities (38%) and increasing brand recognition in the marketplace (37%). Just 28% of companies say they have generated identifiable business opportunities on the site. (Jeff Bullas)
76. The most popular marketing tactics on LinkedIn are the use of LinkedIn groups (cited by 33% of marketers) followed distantly by InMail messaging (14%), LinkedIn Events (13%) and LinkedIn ads (10%). (Marketing Charts)
77. LinkedIn is the most powerful social site for driving B2B sales. Pinterest is most valuable for driving B2C business. (Heidi Cohen)
78. Want to connect with top-level executives? 26% of Fortune 500 CEOs are on LinkedIn. Less than 8% are on Facebook. o% use Pinterest. (Heidi Cohen)
3 Google+ Statistics
79. Google+ has more than 400 million users, with 100 million accessing the site each month. The typical user is a male in his late 20s with a technical position or background. (Jeff Bullas)
80. Google+ users tend to be more technical than Facebook users. The top three brands on Google+ are Android, Mashable, and Chrome; on Facebook, the three most popular brands are Coca-Cola, Disney, and Starbucks. (Jeff Bullas)
81. 12 of the top 15 interest categories on Pinterest are related to commerce, including jewelry and accessories (#1), flowers and gifts (#2), food (#4), books (#7), travel (#8), apparel (#11), home furnishings (#14) and toys (#15). (Jeff Bullas)
3 Pinterest Facts
82. Mothers are 61% more likely to use Pinterest than the average American. Pinterest ranks as the #1 “family and lifestyle site” for moms – ahead of Disney Online. (iMedia Connection)
83. Pinterest’s user base is 79% female, and Apple-centric. The iPad is the most device for mobile access (55%), while an additional 17% of mobile access is through the iPhone. (Jeff Bullas)
84. Pinterest grew an astounding 379,599% in 2012. The biggest driver of growth was pins of food photos. (AddThis Blog)
6 B2B Marketing Facts and Stats
85. 9 out of 10 B2B buyers say when they are ready to make a purchase, they will find a vendor. 81% use search, 59% look for peer recommendations, and 41% read content from “thought leaders.” (Earnest Agency)
86. For purchases over $10,000, 70% of buyers review four or more pieces of content before making a decision. (That actually sounds quite low, doesn’t it?) The most popular type of content: white papers, read by 88% of buyers. (Earnest Agency)
87. Traditional marketing tactics are not dead. 74% of B2B marketers rate direct mail as very effective, while 72% say the same about live events and 71% call email marketing critical. (Earnest Agency)
88. 75% of B2B marketers use SEO for lead generation. 72% utilize social media, and 54% have embraced content marketing, while just 15% of marketers say they are using mobile marketing. (MarketingSherpa)
89. B2B marketers are spending more on content marketing. “On average, B2B content marketers are spending 33% of their marketing budgets on content marketing (in 2012), up from 26% (in 2011, and) 54% plan to increase content marketing spending next year.” (MarketingProfs)
90. The most popular B2B content marketing tactics are the use of social media other than blogs (used by 87% of B2B marketers), articles on their own websites (83%), eNewsletters (78%) and blogs (77%), followed by case studies, videos and externally published articles, all at about 70%. On the other end of the scale is gamification, used by just 11% of B2B marketers. (MarketingProfs)
3 Video Marketing Statistics
91. 75% of senior executives watch videos on business sites every week. 65% go on to visit a vendor’s website after watching a video. (Earnest Agency)
92. 71% of American Internet users watch online videos; 28% do so on a daily basis. (iMedia Connection)
93. YouTube is the world’s second largest social media site, with 800 million unique monthly visitors, and the second largest search engine. (Heidi Cohen)
6 Mobile Marketing Stats and Facts
94. Of the four billion mobile phones in use globally, more than a quarter (27%) are smartphones. Half of all local searches are performed on mobile devices. (iMedia Connection)
95. The top online uses of mobile phones are gaming (61% of users do this), checking the weather (55%), maps and search (50%) and social networking (49%). (iMedia Connection)
96. Despite the growing popularity of local mobile search and social activity, only 3% of U.S. small businesses use geolocation services. (eMarketer)
97. Mobile marketing is “becoming mainstream” for small to midsized businesses (SMBs). 18% said they were “very likely” and 31% “somewhat likely” to incorporate mobile elements in their advertising and marketing efforts to reach potential customers in the coming year. Meanwhile, 7 in 10 plan to either maintain or increase spending in this area (Marketing Charts)
98. Is mobile marketing effective for lead generation? The jury is still out. In a recent survey, 15% of marketers rated mobile marketing as “very effective” for lead gen while an identical share said mobile is not effective. (B2B Lead Blog)
99. 30% of all the time spent on mobile device use is on social networks. (MediaPost)
And Finally, 3 Other Miscellaneous Online Marketing Stats
100. While 45% of all B2B businesses have now implemented some type of marketing automation software, less than 20% of SMBs have done so. However, smaller companies that have embraced marketing process automation are nearly 50% more likely to report revenue growth above plan than those that haven’t. (MediaPost)
101. Half of all employed people in the U.S. have been with their current employer for less than five years. The average tenure for all employees is 4.6 years. Professionals in architecture and engineering (7 years) and management (6.3 years) tend to have the longest tenures, while occupations with the shortest tenures include food service (2.3 years) and sales (3.4 years). (westXdesigns)
102. Social media crisis management in crisis? More than 10% of companies report they will not take any action to respond to a damaging article or social media post. Worse, less than two-thirds of B2C executives and just 43% of B2B leaders even believe their companies could respond to a negative post within 24 hours. (The Backup List)
As figures below show, email marketing remains a vital element of modern B2B and B2C marketing programs. More than four out of five internet users check their email first when they go online for business each day, and nearly three-quarters check email six or more times per day. Email messages generate 15 to 20 times the response rate of traditional paper direct mail—while costing much less and being more environmentally friendly.
Email and social media play well together. 81% of marketers are now using social media to expand the reach of their email content, as businesses that combine their email and social media efforts see faster list growth and higher click-through rates than those using email alone.
With that in mind, what are the best practices for combining email with social media marketing? What are the most effective tactics for growing a relevant opt-in subscriber list? How can marketers determine the best frequency for their email campaigns? Write subject lines that increase open rates? Avoid common mistakes that make their messages less impactful?
Find the answers to these questions and many more here in some of the best email marketing guides, articles and blog posts of the past year.
Email Marketing Tips & Tactics
How Uncoordinated Emails Can Kill Off B2B Prospects by MarketingProfs
Frequent best-of honoree Ardath Albee explains how email programs can go wrong when a customer or prospect receives email messages from multiple departments for different purposes, and the efforts are improperly (or not at all) coordinated–and how to avoid losing subscribers as a result.
Common HTML Email Design Mistakes by In The Box
Noting that “While HTML emails may appear to be miniature web pages, they possess a unique set of quirks and limitations,” Chelsea Rio details six common email html mistakes (e.g. over-reliance on images, particularly large images) and how to avoid them–assuring that what you intend is what your readers actually see.
20 Tips for developing a Successful Email Marketing Campaign by Web SEO Analytics
Dimitris Zotos provides 20 helpful email marketing tips here, from using A/B testing (to test styles, colors and fonts in order to optimize your subscription page) to having clear policies about privacy and sending frequency to adding sharing buttons to make it easy for readers to share your content.
5 cardinal rules of email etiquette by iMedia Connection
Writing that “businesses need to be mindful of a few best practices before engaging via email, as it is a very personal channel and one misstep can cause a customer to hit the unsubscribe button,” Craig Fitzgerald presents a few simple email etiquette rules such as respecting frequency: “You don’t want to over-saturate email inboxes, but you also don’t want consumers to forget about you.”
6 Tactics to Determine B2B Email Frequency by Mass Transit
Adam Q. Holden-Bache passes along six methods for determining the right email frequency for your audience, so that you maximize potential returns without over-communicating and alienating your subscribers. For example, check your metrics: “If you see open/click rate drop-off and lowering conversation metrics, that will tell you that recipients aren’t responding to your campaigns. If you see steady or increased activity from your emails, then its likely you’re campaign schedule is at worst at an acceptable level.”
5 Tips To Dive Into Email Metrics by MediaPost Online Media Daily
Reporting that “when trying to communicate with prospects, organizations are using e-newsletters most (72%) vs. social networks (48%) and blogs (46%),” Nathaniel Cramer advises email marketers on how to take action based on common email metrics list open rates, click-through rates and conversion rates.
The State of Email Marketing (Infographic) by Constant Contact
***** 5 STARS
Discover why email marketing remains popular, based on hard data: 74% of online adults say email is their preferred form of commercial communication. 83% report that email is the “first tool they check when going online for their business each day.” 72% say they check their email six or more times per day. And “even Facebook COO Sheryl Sandberg said that email is the first thing she checks in the morning and the last thing at night.”
How to Write Effective Email Subject Lines
How to Write Better Email Subject Lines by The Lunch Pail
Pointing out that “Email marketing is only as strong as its open rates,” Patti Renner explains the “5 C’s” or great email subject lines and throws in some additional tips, such as keeping it short, avoiding redundancy (e.g., “If your From line includes your business name, your subject line doesn’t need to repeat it”) and using acronyms and jargon carefully.
The 4 Words That Will Get Your Email Opened by Copyblogger
Sean Platt reveals what these four words are, what kind of results they can generate, why they are so effective, and how to support those words in the body of your email message, no matter what type of product or service you sell.
Best Practices for Integrating Email and Social Media Marketing
5 Email Marketing & Social Media Musts For 2011 by iMedia Connection
Curt Keller offers some outstanding guidance on how to integrate email and social media marketing activities, such as “Run through your social media presences with a magnet, grab every comment that praises your brand to the high heavens, and stuff them in your next email: either as a section or as the focus of an entire newsletter.”
Email Plus Facebook Marketing: Fresh ideas from FreshPair by MarketingSherpa Blog
Daniel Burstein interviews Lindsay Massey, Marketing Director at Freshpair about integrating Facebook and email marketing activities, because as Lindsay notes, “We look at email and social as great complements to each other, and we definitely don’t see email as ‘dead.’ After all, how does Facebook notify you that you have new comments or messages? Email!”
How to Grow and Manage an Opt-In Email Subscriber List
10 Effective Ways to Get More Email List Subscribers by KISSmetrics
Sherice Jacob provides 10 tips to maximize the quality of subscribers on your email list, not just the quantity. Included on her list: make your submit button interactive, encourage readers to forward your newsletter, and offer special deals to new subscribers. Not included (thankfully)–displaying an annoying pop-up box to new site visitors.
21 Awesome Ideas to Grow Your Email List by HubSpot Blog
Michael Redbord lists almost two dozen “ideas for offers that can help dramatically increase the size of your email list and lead conversion volume,” such as education (eBooks, whitepapers, buyer’s guides), free stuff, and online tools (e.g. ROI calculators, “grader” apps).
You Bought a List… Now What? by iMedia Connection
Gary Halliwell shares five tips for effectively using and managing a purchased list for B2B marketing purposes, starting with effective planning: “List buying should be part of a larger strategic plan. Lay out the full plan on a whiteboard, and include everything from initial touch-point, to sales accepted lead, to closed deal. Define the metrics that help you track success of your campaign over a reasonable amount of time.”
The 7 High-Converting Places to Add Email Sign-Up Forms to Build Your List by Social Triggers
Derek Halpern identifies seven places (well, six places plus, in Derek’s own words, “The Dreaded Lightbox Pop-up…The Lightbox sign up form is a GREAT way to grab emails. However, depending on your niche, it may not work. In some niches, the light box pop-up can KILL your conversions because it’s annoying.” Pop-up boxes suck.) to add an email signup form in order to maximize subscriptions.
Mobile Email Marketing Tips
Mobile Email Marketing – What You Need To Know by Modern B2B Blogs
Contending that “Originally thought to be more effective for B2C markets, mobile email marketing is fast becoming an effective way to communicate with B2B prospects and boost lead generation,” Maria Pergolino outlines four key best-practice areas for mobile email marketing, including formatting (it’s “best to send critical email marketing messages as text instead of html allowing the email to be readable on any mobile email client”) and design considerations.
How to Create Mobile Friendly Emails by Site Reference
Misti Sandefur reports that “31% of people view their personal emails on their mobile phones,” and that figure is increasing. She then provides seven tips for creating mobile-friendly emails, from creating a mobile-specific template and keeping subject lines short to sticking with single-column, left-aligned text.
The downsized economy has made everyone who’s still working busier than ever. Everyone is asked to “do more with less,” and that includes time and attention. At the same time, email marketing volume continue to grow, with 68% of b2b marketers planning to increase spending on email marketing this year. Effective email newsletters, focused on the needs of readers, remain a powerful tool for communicating with your customers and nurturing sales leads.
This means your email newsletter has only a matter of seconds to either engage the reader or make them hit the “delete” button–or worse, mark it as spam. Here are six best practices for making your email newsletter engaging and reader-friendly, and optimize it for viewing under different recipient email settings. These are illustrated using the popular iMedia Connection newsletter, one of the leading sources of marketing news and guidance. That’s not to say you should copy their template necessarily, just the techniques they use for engagement and readability.
- Keep your masthead or any graphics near the top of the newsletter shallow vertically, so that readers using the preview pane with images turned off don’t see just a blank box. Make sure at least part of your text content is visible without scrolling.
- Use white space on both sides, or at least on the right side of the template, to improve readability and make the newsletter seem less “heavy.” This enhances the appearance of the newsletter whether images are turned on or off, and gives it a blog-like look and feel.
- For each content item, combine a small graphic, compelling headline, and 1-2 sentence summary to entice the reader to click through to your site to read more. Keep the graphic small so that the link and summary are easily readable even with images turned off.
- Incorporate a “share by email” or “forward to a friend” button to encourage readers to pass along your content. Also include a “view this newsletter online” option, with social sharing buttons on the online version, to encourage social sharing of your content. Posting your newsletters online also provides SEO benefits and encourages readers to subscribe.
- Include buttons for your social network accounts in the newsletter to build your following on Twitter, LinkedIn, Facebook and other social sites.
- Make use of the footer to provide links to supplemental or less important content: upcoming events, popular past articles, additional newsletters you offer, etc.
Utilizing these best practices in your newsletter design helps increase reader engagement with your content and extends the reach of your content.