Archive for the ‘Reputation Management’ Category
Best Web Presence Optimization Guides and Tips of 2011
Monday, March 26th, 2012One of the most interesting aspects of web presence optimization (WPO) is how frequently bloggers and journalists write about the concept without actually using the term. They use terms like “search and social,” “inbound marketing,” “social media optimization,” “online reputation management,” “internet marketing” and others, with general agreement that the art and science of getting found on the web today require much more than just SEO–but no consensus on what to call it.
Rand Fishkin recently devoted 1,700 words to the topic of conversations about the industry’s nomenclature and inspired nearly 170 comments, all with no mention of WPO. Krista LaRiviere (see below), a co-founder of gShift Labs, is one of the few bloggers who have embraced the term.
Oh well, whatever you call the discipline of maximizing a company’s online visibility in a world where search is much more than Google-Yahoo-Bing and where web presence is much more than a corporate website, here are 18 of the best blog posts and articles from the past year on how to do it well.
Web Presence Optimization (WPO) Guides and Insights
The New Breed of B2B Buyer by Chaotic Flow
Joel York argues that “A new breed of B2B buyer has arisen, a species that is more connected, more impatient, more elusive, more impulsive, and more informed than its pre-millennium ancestors,” and that marketers need to understand how the B2B buying cycle has changed and adapt to the “new B2B buyer rules of engagement” across several traits including impatience (by making content easy to find in a self-service manner).
Inbound Marketing: Unlock the content from your emails and social marketing by MarketingSherpa Blog
Observing that email marketing efforts often produce “a mountain of content, but little of it gets used for marketing,” Adam T. Sutton shares tips from Chris Baggott on turning email content into optimizable content, such as publishing customer service answer emails as blog posts: “Sales and service teams write thousands of emails to answer customers’ questions…The answers to these questions are extremely specific to each customer’s situation. If published, they’re potentially valuable for long-tail (low volume, highly qualified) search traffic. What is the best parka for sub-zero temperatures? That sounds like a Google search to me.”
We’re Looking In The Wrong Place For Our Attribution Models by MediaPost Search Insider
Gord Hotchkiss explores John Yi’s concept of Pinball Marketing: “The new game of marketing is much more like pinball. The intersections between a buyer’s decision path and a product’s marketing presence are many, and each can send the buyer off in a different direction. Some of those intersection points are within the marketer’s control — and some aren’t.” WPO is about increasing the number of those intersection points and having as many of them as possible within the marketer’s influence, if not actual control.
Likelihood to Click by The Daily Numbers
David Erickson reports on recent research showing that “48% (of searchers) are likely to click if a brand shows up multiple times within a set of search results.” That figure seems low, but even if accurate, it makes a strong case for WPO activities designed to get a brand to show up multiple times, high in the search results, for core key phrases.
What Wins In Google Universal Search? Videos, Images & Google! by Search Engine Land
Barry Schwartz reveals that in Google Universal Search results, “videos are by far the most found results in Google, with image content a distant second,” while maps, blogs and news also rank highly—another reason companies need to utilize a diverse set of tactics in order to maximize their exposure near the top of search results.
Get Found: Stop Doing SEO, Start Doing WPO by iMedia Connection
***** 5 STARS
Krista LaRiviere of web presence optimization software firm gShift Labs quotes a client who told her that “once his marketing team started focusing on the company’s entire web presence (not just the website), organic search traffic increased, leads increased and business increased. His team noticed a significant difference within a three-month time period,” then provides a helpful six-step process for getting started with WPO.
6 SEO Jedi Tactics to Try Before Turning to the Dark Side by Search Engine Watch
The brilliant and always entertaining Angie Schottmuller uses a Star Wars analogy to argue for the benefits of white hat over black hat SEO, but several of her six “SEO Jedi” tactics apply to WPO, including universal search optimization (“Leverage the diversity of Google universal search results mixed with videos, images, shopping, books, maps (local), and news…video and image formats dominate Google mixed results, yet few sites actually apply SEO to these assets…Surround on-page images or videos with relevant textual content to help search engines better understand the asset and in-turn boost the relevance of the page as well”), clever link bait, and social media optimization.
How to cure your SEO blindness by iMedia Connection
Alan Bush writes that “The SEO process is multi-faceted and detailed, requiring coordination between client and agency, as well as among many departments such as marketing, IT, and more”—which is true, although the model he presents here is closer to WPO than pure SEO, incorporating as it does (in addition to traditional aspects of SEO like keyword research, competitor analysis and link building) social marketing, blogging, news releases and online articles.
SEO, Social Media and WPO
7 ways to make SMO work in the post-Google age by iMedia Connection
Contending that “The days of search engine optimization (SEO) as a critical audience-driving strategy for digital publishers are numbered. Forward-looking marketers need to educate themselves about a far more meaningful and effective way of bringing audiences to media destinations—social media optimization (SMO),” Ben Elowitz makes some excellent points (content is again becoming more important than technology) and provides some helpful guidance for driving more traffic through sites like Facebook and Twitter. But the truth of course is that SEO and SMO are both important and need to be practiced as part of a WPO strategy.
From SEO To Social Media, Getting All Channels To Drive Traffic by MediaPost Search Insider
Derek Gordon notes that “From newsletters to advertising, PR to social media, it’s no secret that a good marketing strategy leverages every available channel to drive traffic to Web sites…And all it really takes is (an) old mantra: work together,” and supplies some excellent tips for what is, effectively, WPO.
The Fabulous Collision of Search and Social by Social Media Today
Rohn Jay Miller offers keen insights into what he terms the “collision between social networks and search engines,” writing that social networks are remixing search in three key ways: through social content evaluation (“If a lot of people on Twitter like Bill Bob Thornton’s grilled chicken marinade, the link to his Website will move up in the SERPs”), social content results (browsing social updates or viewing user-generated content served up in Google results) and social network search (searching within Facebook, LinkedIn or Twitter instead of using a traditional web search engine).
5 reasons why social media is good for SEO by Success Works
The delightful Stacey Acevero contends that “what most (marketing and PR professionals) don’t realize is that social media is in fact great for SEO and can help boost your search engine rankings,” then explains how this connection works, e.g., “Social media encourages the sharing of multimedia, and multimedia is shown to increase time on page. PRWeb did a study which concluded that including multimedia in news releases increases time on page by an average of about 30 seconds. Imagine what that could do for your blog and social media posts.”
Optimizing Social For SEO: A Three-Step Beginner’s Guide by MediaPost Search Insider
Frequent best-of honoree Janet Driscoll Miller lays out a three-stage process for making social and SEO work together, starting with claiming your company profile on the major social networks (at least Twitter, Facebook, LinkedIn, SlideShare and YouTube) and then connecting those accounts through a Google profile.
Social Content Seeding for SEO by Search Engine Watch
Pointing out that as the major search engines have incorporated social signals into their rankings, “now you need more than just backlinks to rank. You also need tweets, likes, and other ‘votes’ from social users to let search engines know that your brand is relevant,” Guillaume Bouchard explains how to produce content that is “shareable” (e.g., because it is unique, inspirational or entertaining) and encourage sharing on networks like Facebook and Twitter.
Online Reputation Management and WPO
6 Ways to Manage Your Online Reputation by Content Marketing Institute
CB Whittemore points out that “Using digital and social tools leads to more links to your website, better quality visits and more indexing,” and offers half a dozen helpful tips for online reputation management, such as “Your goal is to ‘own’ as many first page search results as possible (yep, that’s pretty much the definition of web presence optimization) for your name and/or your company’s name with content you’ve created or positively influenced…Complete and robust social profiles allow you to own more of those page one results. Claim your profiles (on sites like LinkedIn, Google+, SlideShare, YouTube, Facebook, Flickr and Twitter) and make sure they consistently describe you and your company.”
Online Sentiment and Link Building by Search Engine Journal
Julie Joyce identifies six social networks where every business should at least have a profile (note though that these are oriented towards local, consumer businesses; Google+ and YouTube are more important for B2B firms than are Google Places, Bing Local or Foursquare) and outlines a process for tracking and responding social content and product reviews to avoid making a negative first impression in search.
Me, Myself and I: Helping to manage your identity on the web by Google Public Policy Blog
Andreas Tuerk explains how Google has attempted to “make it easier to monitor your identity on the web and to provide easy access to resources describing ways to control what information is on the web,” since your “online identity” is shaped not only by your postings but also by tagging and what others write about you.
HOW TO: Manage Your Online Reputation Using SEO by Mashable
Reporting that “Of the almost 80% of U.S. hiring managers who had searched for candidates online, 70% of them said they had rejected a candidate based on what they found in his or her search results,” Sarah Kessler provides a four-step process for improving the results of those searches, such as posting positive content: “Profiles on social networks are powerful tools for this purpose, as results from large sites like Facebook and Twitter often carry more SEO power than a single post on something like a personal blog.”
Web Presence Optimization, Reloaded
Monday, July 25th, 2011As online strategy increasingly is business strategy, web presence optimization (dominating the search results for your name and unique tagline) is now more important than ever. So I figured it was time to update my inaugural post on this blog, What is Webbiquity? How to Be Everywhere Online based on four questions that often come up:
- • Why is web presence optimization important?
- • Where do I start?
- • Do I have to do everything?
- • How does business reputation management differ from personal reputation management?
Here once again, for visual types, is web presence optimization in picture form.
Why is web presence optimization important?
Because more than 80% of consumer purchases and 90% of b2b buying cycles now begin with search. If your potential customers can’t find you, they can’t buy from you. Conversely, the more your name dominates for relevant searches, the more likely prospects are to buy from you, because you look like the expert, the “big dog” in the industry (even if you’re really only a small dog).
Also, keep in mind that search is no longer just Google. The second and third largest “search engines,” based on volume of searches, aren’t search engines at all: YouTube and Facebook. If you’re not there, searchers aren’t finding you there.
And finally, your website and blog are no longer the only places that buyers may find you. Social media, online PR and user-generated content sites open up a new world of places to be “found.”
Where do I start with web presence optimization?
As in most things—with the basics. Make sure your website is search optimized by following established SEO design principles (and avoiding common SEO mistakes).
If you don’t have a blog already, start one. It’s not only great for search, but showcases your (or your company’s) expertise, helps humanize your company (blogs are more informal and less promotional than corporate websites), and encourages reader interaction.
From there, make sure that your presence is search-optimized on the “big four” social media platforms: Facebook, Twitter, LinkedIn and YouTube. Don’t just “be there;” make sure your profiles and content reflect a consistent brand message and value proposition. And that you are interacting with your networks on those platforms.
Spread your profile around (more places to be found!). See the reputation management question below.
Promote your content (though not only your content, but other content your readers/followers/fans may be interested in) on popular social bookmarking sites like Digg, delicious, Reddit and StumbleUpon.
Then you can move on to whichever more advanced tactics are relevant to your business.
Do I have to use all of the elements of web presence optimization?
No, not all of these tactics make sense for every individual or business. For example, small service businesses typically don’t get a lot of media coverage, so a social PR effort doesn’t make a lot of sense. Microsites are advisable only if they don’t dilute the search authority of the main business website. Search marketing isn’t for everyone (though it works well for many businesses, increases your “domination” of page one in search, and is worth a trial for almost any business that can drive some type of conversion—either a lead or a direct sale—from it).
The diagram above is meant to be comprehensive, to show all of the tactics that can be employed. Do what makes sense for you or your business, based on your strategy, time and resources.
How does business reputation management differ from personal reputation management?
For businesses, it’s important to have a presence in key high-end directories, such as CompanyPond, LookupPage, Hotfrog, and AboutUs.org. Crunchbase is an important place for any technology-related company to have a profile. Businesses that primarily serve a specific geographic area will want to have a complete and up-to-date profile in key local directories including Google, Bing and Yahoo! (through getlisted.org) as well as YellowPages.com, Local.com and Brownbook.net.
Individuals can expand their online presence through sites like VisualCV, their Google profile, Naymz, Netlog, Retaggr and BusinessCard2.
Smart companies will take advantage of both corporate and personal reputation management for their key people by using both types of sites, linking to the corporate website and blog from individual profiles on LinkedIn and other sites, and using tools like Workface which help promote a company through its people and humanize the business.
For a comprehensive list of profile sites, check out KnowEm.com.
Web presence optimization takes time and effort, but owning your key phrases in search maximizes your chances to be found when your buyers are looking for what you have to offer.
Enterprise Social Media and Personal Branding
Thursday, June 30th, 2011Personal branding is a hot topic for entrepreneurs and solo consultants, but does it matter to large enterprises? Oh yeah.
Consultants and small business owners get the concept of personal branding, because in one-person or very small companies, one person is the “corporate” brand. Having optimized profiles on LinkedIn, Twitter and Facebook as well as personal profile / reputation management sites like Google Profile, Plaxo, LookupPage, VisualCV, PeoplePond and BusinessCard2 is crucial to optimizing one’s business online presence.
But isn’t it different in large enterprises where there’s already a strong corporate brand associated with high quality, great value, outstanding service, prestige or some other positive attribute? Not at all. That brand image matters little in social media. If anything, personal branding for key public- and customer-facing individuals is even more important in big businesses than in small firms or one-person shops.
First, if you want to talk to the “CEO” of your local bakery or neighborhood bar, you can likely just walk in and often find him or her on the premises. You can’t do that with executives at GE, IBM, Ford, etc.
Second, “social” media is by definition a person-to-person (or person to many persons) activity. You can have a conversation with a person, or participate in a conversation in a group of people, but you can’t talk to a “company,” which is merely a soulless, bodiless legal entity.
Third, while you can certainly buy many types of products from companies (e.g. books from Amazon, coffee from Starbucks, electronics from Best Buy), there are many products and services that purchased from individuals, even though there may be large company behind them. If you refinance your home, you work with a mortgage banker—an individual—even though that person may work for a large bank. Insurance is typically provided by large companies, but sold by individual agents. Ditto for other financial services, legal services, cars, motorcycles, heavy machinery, exotic travel, some types of luxury goods… You purchase something supplied by a company, possibly a very large company, but you buy from an individual person.
In that sense, the individual’s personal brand becomes, to you, the corporate brand. Your experience with that individual, good or bad, influences, often strongly, your perception of the corporate brand.
So, big companies have an interest in making those individual interactions as positive as possible. It’s essential to hire good people, of course, but it goes beyond that. Often, a bad experience isn’t the result of a having a bad agent, broker, salesperson, customer service rep or consultant, but rather from a mismatch between the individual buyer and seller. The transaction is more likely to be positive if the connection is appropriate based on geography, area of expertise, hobbies or other factors, possibly even age (e.g. a couple nearing retirement may prefer not to work with a twenty-something financial planner).
How is this achieved? Through personal branding. It’s easy to investigate companies and product attributes online, without ever giving up your contact information. Why shouldn’t you to be able to “shop” for the individual you’ll eventually buy from or work with as well? You should, of course. And smart companies, big or small, who recognize that in a social media world, their people are their differentiation, will find ways to capitalize on personal branding. Read more about this in Why Personal Branding Matters to Big Companies, my guest post on the Workface blog.
Best Web Presence Optimization Guides and Tips of 2010
Wednesday, January 19th, 2011Web presence optimization (WPO)—using tactics like SEO, PPC, online PR, social media, content marketing and reputation management in a coordinated fashion to maximize your online visibility and business results—is the core theme of this blog. It’s also frequently written about in popular blogs and online publications, though strangely almost no one uses the term. It’s almost like a big game of Taboo, Catch Phrase, Password, or even Red Green’s Possum Lodge Word Game; all of these writers are describing the concept of WPO, but are apparently forbidden by some cosmic rule book from using the actual phrase.
Or maybe it just hasn’t caught on. Yet. Whatever.
But fundamentally, 1) there are now far more online venues than just your website or blog where you and/or your company be found (social media pages and profiles, articles, videos, etc.), and 2) there are more ways for people to search than just Google and Yah-Bing (YouTube is now the second-largest search engine and Facebook SEO is its own emerging discipline). WPO is about capitalizing on these trends, so learn how to integrate your social media, search, SEM, content marketing and other interactive marketing and PR efforts to optimize your web presence here in some of the best articles and blog posts on (shhh! Don’t say those words!) of the past year.
Web Presence Optimization Tips and Tactics (Though They Don’t Call Them That)
4 tips for higher rankings through better links by iMedia Connection
Great content naturally attracts links, but Matt Malden points out ways to go beyond that by blogging, sending a regular email newsletter, using Twitter, social networks, YouTube and other sites to expand your online presence.
Social Media Affecting BtoB Buying Behavior by The Proactive Report
Sally Falkow reports research on new influences in the B2B buying process (e.g., 59% of b2b buyers engage online with peers who have addressed similar challenges; 48% follow industry conversations on the topic; and 37% have posed questions on social networking sites), then emphasizes that your “content must be visible as your prospective customer moves through all the possible sources of content” including social bookmarking sites, forums, blogs, your website and in the industry press.
How to use search to shield your brand from negativity by iMedia Connection
Eric Papczun delves into three key components of online reputation management: SEO (long-term promotion of content in search), paid search (SEM—addresses immediate needs), and social media (message distribution and brand engagement).
Don’t let your social media presence crush your brand’s future by iMedia Connection
Eric Papczun follows up on his post above with more guidance to help “dominate search engine results pages” including leveraging alternate domains, creating a corporate presence on social networking and content-sharing sites, and search-optimizing your press releases. He also lists several tools to help track and monitor your brand reputation online.
Why B2B Marketers Should Leverage Flickr by Search Engine Land
Andy Komack explains why business marketers should use Flickr, the social photo-sharing platform, what types of images to upload (e.g., product photos, diagrams, infographics, trade show pics etc.), and how to leverage Flickr through blogs, articles, Facebook and other tools.
Tools to Include in Your Social Media Marketing Strategy by CompuKol Connection
Michael Cohn supplies an excellent list of “useful and effective tools that will help you create a buzz for your business,” from social networks and photo-sharing sites to wikis and review sites.
Social referrals: How to attract this vital currency by iMedia Connection
Noting that, for an increasing number of websites, “referral traffic is as significant from social networks as it is from search engines, making social the next search,” Liza Hausman details three components of what she terms “an effective on-site social optimization strategy:” social connectivity, the connected experience (e.g., making it as simply as possible for visitors to share your site content across multiple social networks), and social analytics.
The best 159 social websites by Populair
Social media profiles and content promotion are key elements of WPO, and here is an excellent list of social sites across various categories including social networks, answers and knowledge, social travel, local social, social phone apps, business social, events and more.
Social Media and Search
Social Media and Search Optimization Integration by SEO Wizardry
Frequent best-of contributor Pete Hollier details the social media optimization (SMO) process, explains how a corporate website and blog integrate with social bookmarking and social networking, and shows how SMO and SEO efforts support each other.
Titles, Tags & Tweets: the Role of Search in Social Media Marketing by PR-Squared
Todd Defren emphasizes quite properly that when it comes to titles, headings and tags for blog posts or other social media content, descriptive words (i.e., what your audience is likely to be searching for) are far better than “clever” titles. He also advises, “many brands will supplement their blogging with Blogger Relations, YouTube videos, Twitter, Facebook, etc…the content created for one outlet, e.g., a YouTube video, ought to be promoted across any other frequently-used channels. Tweet about the video. Post it to the Facebook Wall. When appropriate, let key bloggers know about it.” Hmm, sounds a lot like WPO.
How search can boost your social media campaigns by iMedia Connection
Vanessa Newkirk shows how insights gained about your prospective customers and the search keywords they use from social media, SEO and SEM efforts can be applied across all of these online marketing activities to make each one more effective.
B2Bs Tap Social to Boost Search by eMarketer
In a recent survey, 44% of B2B marketers said that their social media activities have had a positive effect on search performance for their websites (a figure that is likely much higher in reality, as another 27% respondents admitted they “don’t know” what effect social has on their search results). This makes sense, as SEO success is driven by links, and social media sites can be a rich source of relevant links. The top two goals B2B marketers identified for social media are building brand awareness and increasing website traffic.
How to adapt to the evolving search landscape by iMedia Connection
Jonathan Shapiro shares some thoughtful, strategic insights on how search is evolving, how social media impacts search, how social+SEO+PPC efforts can work in tandem, and how to utilize off-site content, (e.g., YouTube) to enhance your brand presence online.
Why Social Media Is Top Priority for Search Marketers by eMarketer
“Is 2011 set to be the ‘year of Facebook,’ even among search marketers?” That’s the opening question here, and recent research indicates the answer is a clear “yes.” SEO and social media program integration is the top organic search priority, while social media advertising is the paid search priority; at 46%, it’s ranked well ahead of tactics like local search advertising (18%) and mobile search ads (11%).
Online Reputation Management
20 Common LinkedIn Mistakes Online Job Seekers Make by New Grad Life
Though aimed at job seekers, this post provides an excellent checklist for anyone on LinkedIn to review. Among the common mistakes to avoid: not creating a personalized public profile URL, not making your headline (and profile summary, and specialties) searchable by including key search words, not proofreading your profile for typos and grammatical errors (ouch!), not personalizing your invitation-to-connect messages, and more.
5 Ways to Weave LinkedIn Into Your Marketing Mix by TopRank Online Marketing Blog
Noting that LinkedIn has more than 60 million members, including executives from all of the Fortune 500 companies, Michelle Bowles presents five excellent techniques for optimizing your personal marketing through LinkedIn, such as optimizing your profile, leveraging third-party apps such as Slideshare, and promoting your LinkedIn profile through other channels (your blog, email signature and business cards, for example).
Google on Manipulating Search for ORM by Outspoken Media
***** 5 Stars
It can happen—negative commentary about you or your company gets posted online. Maybe it’s valid (e.g. an instance of less-than-optimal product or service delivery; no organization or person is perfect) or maybe not (e.g. a disgruntled ex-employee seeks online revenge), but either way, it’s potentially damaging, particularly if it appears prominently in search results. Rhea Drysdale walks through several steps you can take to push the bad stuff off the front page of Google by creating and promoting positive content—profiles, blog posts, news, favorable reviews, and other items.
Don’t They Know Who You Are? Why Reputation Management is Crucial
Sunday, February 14th, 2010In the old days—like, six or seven years ago—if someone had a bad experience with a company, he or she generally vented about it to a few friends and that was the end of it. The emergence of social media changed all that of course, so now that person can vent online to, essentially, the entire world. And search engines love social media, which helps expose that rant to anyone searching for the company’s name.
Lee Odden recently framed this topic effectively in a post about digital reputation management, noting “There are plenty of CEOs, executives, brand and business managers that are facing the dilemma of what to do about their company and brand reputation online…Companies like Kryptonite Locks, Comcast, Dell, Walmart and Sony have all experienced what it’s like to ignore the influence of the social web and the subsequent effect on how their brands are reflected, both in the search results and within social media channels.”
This Time, It’s Personal
What these CEOs and other executives also need to appreciate is the importance of their personal brand. These individuals are often the “face” of their organizations; as they get quoted in press releases and news articles, pen bylined articles, speak at conferences, and talk to industry influencers and prospective customers, their names can become almost as well known as their brands. That makes it crucial for business leaders even at smaller companies who may not in the past have considered themselves “public figures” to manage not only their firms’ online reputations, but also their own.
A few examples. One executive I know, the president of a software company, shares the first page of Google with a biomedical researcher, a diplomat, a (not exactly best-selling) author, and the Facebook page of a college student from North Dakota. While that isn’t a terrible group to potentially be confused with, this executive has a sufficiently unique name that he should be able to own more of the real estate on this page, including the top spot (he’s currently #5), thereby making himself—and his company—easier to find.
Another executive acquaintance has things a bit worse. He shows up on the first page alright, but several of the links are to dot-com-meltdown era news articles about a company he worked with that had some of the typical problems of tech companies at the time (collapsing stock price, low on cash, disgruntled shareholders etc.). The full story is that he wasn’t the cause of these problems at all; he was hired to fix them, which he did, successfully taking the company prviate and turning it around. But a casual Googler wouldn’t get that story from the page one results without really digging.
On the other side of the ledger are individuals such as Jon Rognerud and Guy Kawasaki. Jon has a somewhat unusual name obviously (and the “Jon” spelling helps), but he isn’t the only person on the planet with that moniker. Yet he owns the first five pages of Google for his identity. Guy owns at least the first ten pages of Google (being a best-selling author
How To Be Seen
Granted, it may not be realistic for executives with more common surnames and less fame to achieve quite those levels, but most could nevertheless dramatically improve their personal online reputation management using the following techniques.
- Buy yourname.com if it is available. Use the domain to build a professional website (e.g., GuyKawasaki.com) or redirect it to a suitable page, such as the Management Team page on your corporate site.
- While you’re at it, spend the $95 to own your personal LookupPage.
- Make sure the Management Team page on your company website is optimized for your name.
- If you can make the time commitment, start your own blog. At the very least, look for opportunities to write guest-posts and/or get interviewed for blogs related to your industry.
- Write an article (or articles) for Google Knol on topics pertaining to your product or service. As an example, here’s one I wrote about records management. You can link to other blog posts, published articles, white papers or other informational content your company has produced about the topic.
- Record a short video introducing yourself and your company to potential customers and anyone else who may be interested. For examples, see the Pitches section on TechCrunch. Use your name in the title of the video (e.g. firstname-lastname-of-companyname.mp4). Upload the video to YouTube and Vimeo so it’s easy to share on blogs and other sites.
- Upload company-related photos—you, other executives on your team, your building, your products, screenshots (if there is any software component to your product), your logo, etc.—to photo-sharing sites like Flickr.
- Start Twittering. Use your real name in your profile.
- Create accounts on social bookmarking sites like Wikio, Mixx, Digg and/or StumbleUpon. Any time there is an online news story or blog post published about your company or product, submit it. Also submit other items that may be of interest to your customers and prospects.
- Hire a social media-savvy PR person to help you get interviewed by prominent bloggers and writers in your industry.
- Consider writing a Wikipedia page about yourself. Keep in mind, however, that you have to be considered a public figure (or at least be able to make the argument that you should be) or the Wikipedia cabal will reject the article and take it down. That means you’ll need to have links to third-party sources who have written about you, and the, er, idiosyncratic folks at Wikipedia will have to agree. For example, Tim Young the relief pitcher for the Expos and Red Sox has a Wikipedia page, but Tim Young, CEO of on-demand social networking platform Socialcast doesn’t.
- Create and maintain profile pages on social networking and directory sites like LinkedIn, Facebook, Naymz, Jigsaw, Plaxo, ZoomInfo, CrunchBase (for technology executives), and VisualCV.
Professional corporate “evangelists” like Scott Monty and Christopher Barger, not surprisingly, tend to show up pretty well on search. But shouldn’t the CEO—particularly at smaller firms—be one of a company’s biggest evangelists? Stakeholders may very well think so. As a top executive, you are a public figure, and people will search for your name on the web. Online reputation management gives you at least some control over what they’ll find.
Note: this post was originally published on the WebMarketCentral blog in January 2009.
