Posts Tagged ‘Business Blogging’
Social Media Strategy? Think Like a Reporter
Monday, July 12th, 2010Recent surveys have shown that while businesses are embracing social media in droves, many are doing so without any real strategy in place. Without a strategy, there may be no clear ownership, or definition of success, or measurement, or integration with other marketing and PR efforts—all of which can lead eventually to wasted time and effort, abandoned blogs and Facebook pages, and even the erroneous conclusion that social media doesn’t work for us.
Yet developing such a strategy can be challenging; where does one start? Most of us have, through the classroom, TV shows or somewhere in life, learned about the reporter’s questions: who, what, when, where and why. Just as these questions are critical to solid journalism, so they can be invaluable to social media strategy development.
Who: the first who question is who will be in charge of social media efforts? Responsibility should be placed as high as possible—with the CEO ideally (think Tony Hsieh, or Jonathan Schwartz before the sale to Oracle). If not possible, then responsibility should rest with an executive in marketing, PR, product management or customer service. If absolutely necessary, this leadership can be outsourced, but only as part of a close long-term relationship. Who else will be involved? In all but the smallest companies, there are often multiple individuals tweeting, networking and even contributing to the company blog. In these situations, it’s imperative to have a social media policy in place, encourage subject matter experts (SME’s) to share their unique knowledge, and remember that everyone who participates is acting as a public face for the company—social media isn’t a job for an intern.
What: what type of information will you use to attract a social media following? In b2c, contests, games, apps and coupons are popular content. In the b2b world, thought leadership content is key, but this can take different forms depending on your resources and style: blogs are the most common media, but video, podcasting, online presentations and articles are other ways to share information and education with prospects. What also refers to subject matter—in b2b, that usually means reporting on research, offering a unique perspective on industry developments, solving problems, providing how-to guides, or presenting other information that is of value to your audience and positions your people as the experts.
When: how often will you write new blog posts? Tweet? Update your company’s Facebook page? The answers will be different depending on your company’s resources, the amount of content you have to work with, the number of employees involved in your social media efforts, the specific social media tool and other factors. In general, more is better, and most companies could probably benefit from greater social media activity, not less. There is a risk of over-doing things, particularly on Twitter, but as long as your focus is on adding value rather than self-promotion, few followers are likely to complain. Most companies find that the amount of time they need to devote to social media, particularly to engagement, starts out modestly and increases over time as their blog readership, Twitter following, Facebook fan base and other groups grow.
Where: which social media sites and tools will you use? There’s no question that blogs (which usually mean WordPress), Twitter, Facebook and LinkedIn have emerged as the “big four” social media venues. According to recent research, these are used by 70% or more of those active in social media (no other single tool was used by more than half of respondents). Twitter is probably the closest thing to a universal social media tool for business, while Facebook is huge in b2c, and LinkedIn is indispensable on the b2b side. These are the tools to start with, but by no means should a social media strategy be limited to these: depending again on talent, resources, corporate personality etc., other tools to take into account include YouTube and Vimeo (video sharing); SlideShare (presentations); social bookmarking sites like Digg, delicious and Propeller; online forums (there are specific forums for almost any industry); Ning (for creating your own community or finding others to engage with); PitchEngine (social PR); and social profile sites like VisualCV and PeoplePond, just to name a few.
Why: possibly the most important question of all. What is your company aiming to accomplish through social media? What are your goals? How will you measure them? There are at least a hundred ways to measure social media success and more than a hundred tools for monitoring them. While measuring social media ROI is difficult to do with any precision, it’s important to use what measures you can to help gauge the impact and continually improve your efforts.
Crafting a social media strategy is vital to achieving success and avoiding wasted efforts. It’s a challenging exercise, but one that can made easier by thinking differently—such as like a reporter.
Looking Back at 100: Top 10 Posts on the Webbiquity Blog (So Far)
Tuesday, July 6th, 2010Hard to believe that this blog, officially launched just a few months ago, has already surpassed 100 posts. But here we are! Thank you for reading, and without further ado, below are the 10 most-viewed posts on this blog to date. Some of the entries are surprising, but life can be like that. These are the posts that readers have “voted” as the best by their traffic so far.
10. How to Write an Ad Agency RFP
This one surprised me. Small companies don’t bother with agency RFPs (nor should they) and even mid-sized companies use them less today than in the past. But if your company wants to use an RFP process to help in selecting a marketing agency, this post will help you craft one that meets your needs without driving the responding agencies crazy.
9. Social Media is Simpler Than You Think
A post that explains why “social media marketing is simpler than you’ve probably been led to believe. At its core, social media is not about doing new things, but about doing things you’ve always done as a business person differently.”
8. (Almost) 100 (of the) Best Social Media Marketing Blog Posts and Articles of 2009
A bookmarkable collection of some of the best thinking about social media last year, grouped into specific topic areas such as “Social Media Measurement and ROI,” “Social Media Statistics and Research” and “Social Media Marketing Strategy, Tactics and Best Practices.”
7. What is Webbiquity? How to Be Everywhere Online
The inaugural post on Webbiquity explains the concept of web presence optimization—how websites, blogs, SEM, SEO, interactive PR, content marketing, social networking, reputation management and social media can work together to make a company or individual omnipresent online for their targeted description or value statement.
6. How to Write an Effective Business Blog
A Blogging 101 type article for anyone who wants to get started blogging on the right foot, and avoid the missteps and false starts common in the blogosphere.
5. Five Big Shifts in Social Media Marketing
How social media is a reflection of and response to broader shifts in the market and culture that make it increasingly difficult (and irrelevant) to try to buy attention, but critical to earn it. For example, brands no longer control their messages—their customers do. But social media provides marketers with the tools to monitor, participate in and help shape the conversations.
4. The One Effective Use of Facebook for B2B Marketing
Given the dominance of Facebook on the social media landscape, it’s not surprising that this most is among the four most-read pieces on this blog. It’s a bit surprising however that it didn’t stir up more controversy; maybe I’m right about this?
3. Best Social Media Stats and Market Research of 2009
It’s heartening to know that as a data junky, I’m not alone. Wondering how the demographics of Twitter, LinkedIn and Facebook users compare? Which social networking site 80% of companies plan to use a primary recruiting tool this year? What percentage of consumers and b2b buyers read blogs? You’ll find those answers and more here.
2. How to Choose a Marketing Agency (Ad Agency)
I’m really surprised by this one. As with the how-to-write-an-RFP post noted earlier, this outlines a solid, traditional process for mid-sized companies but overkill for small firms.
Drumroll please…#1 with nearly 3X as many visits as #10 above is…
1. 11 Myths of Social Media Marketing
Social media is only for the young, it’s free, we can hire an intern to do it, and eight other myths destroyed. Well, at least some were destroyed; others sparked disagreement in the comments.
Now on the next 100 posts!
Business Blogging – Do You Have What It Takes?
Wednesday, June 30th, 2010Though blogging provides significant business benefits (e.g. increasing a firm’s credibility and visibility in search), developing a blog isn’t the right move for every organization. The web is littered with abandoned blogs; according to Technorati, only 7.4 million out of the 133 million blogs it tracks have been updated in the past four months, and just 50,000 to 100,000 blogs generate most of the page views. To illustrate these figures visually:
That’s a lot of writers trying to join a very small club. How do you get there? To make a blog really worthwhile—to join that elite 0.08% of successful blogs—requires (at least) the following six characteristics.
Curiosity. Successful business bloggers are interested in and knowledgeable about much more than just their own products and/or services. They study the bigger picture, keep up on trends, understand their customers’ issues and enjoy learning and sharing industry knowledge.
Passion. This is what makes a blog not just informative, but interesting. It brings life to the writing. It’s also a prerequisite for the persistence needed to keep writing, and making it interesting, long enough for the blog to really start getting traction and succeeding.
Organized thought. Whether you are sharing information primarily through writing, audio (podcasting) or video blogging, it all starts with the ability to tell a story, weave a narrative, or present an idea in an organized and coherent fashion.
Social skills. What separates blogs from other forms of writing (white papers, articles, e-books, etc.) is the interactivity–blogs are meant to be conversations, not monologues. Good bloggers are social creatures; they link to other bloggers, write copy that attracts links, leave relevant comments on other blogs, respond to comments on their own blogs, and interact with other bloggers through other social media such as LinkedIn and Twitter. The result is that other blogs and social networking sites become productive sources of blog traffic, as well as being helpful for search.
Patience. Even if you use best practices for a successful blog launch, building traffic still takes time. Why? The three primary sources of traffic to any website are direct visits, referrals (links) from other websites, and search. When a blog is new to the world, it doesn’t have high awareness to draw a lot of direct traffic, high credibility to attract links, or loads of content for search engines to index. It takes time to build that. Many bloggers fail at this point because they get discouraged and abandon their blogs. Many others succeed simply by being too stubborn to quit.
Commitment. To be successful, a blog must be continually updated and constantly promoted. This isn’t a “toe in the water” exercise (unless your plan is to join the 94.4% of abandoned blogs that unattractively litter the online landscape). Blogging is wasted effort unless you are willing to put in the time, even (especially) in the early ramp-up days when traffic seems disappointingly low, even when a post falls flat with readers, even when you expect tons of comments and get only a few (or none).
Blogging isn’t for everyone. But for those with passion, curiosity and determination, they can pay off by showcasing your company’s expertise, building its brand image and enhancing its search visibility in ways no ordinary corporate website can.
Corporate Websites vs. Blogs – Similar Goals, but Very Different Tools
Wednesday, June 23rd, 2010While most businesses today have websites, the majority still don’t have blogs. While blogging isn’t right for every business, it does offer compelling benefits. Though the ultimate objective of either a website or blog is ultimately to drive increased sales, the two platforms have fundamentally distinct characteristics. Here are six key differences between business blogs and websites.
Website: static content
Blog: frequently updated content
Other than a few select areas (e.g., company news, upcoming events, prices), depending on the type of business, most of the content on your website stays pretty much the same for a long time. You don’t update your product features every day, the descriptions of your services stay pretty much the same, your hours of operation don’t change, your address doesn’t change unless you move the business (an infrequent event for most enterprises), and your “about the company” is only revised when major developments occur. Blogs, on the other hand, are updated frequently – generally one or more times weekly – with fresh content. The search engines have always favored fresh content, particularly Google with its latest Caffeine release. Certainly standard websites can rank well in search, but a blog provides an extra SEO kick and is more powerful at driving repeat visits.
Website: formal / professional tone
Blog: informal / conversational tone
For a variety of reasons, web copy generally reads more like official corporate communications, while blog copy seems more like someone just telling what he or she really thinks. One reason is the editing and review process; web copy often gets written, then reviewed by subject matter experts, then reviewed by management, then reviewed by upper management, then reviewed by legal, then proofread, then glanced over and fine-tuned once more before publishing. Each blog post, on the other hand, is usually written by one person on a tight deadline.
Website: broadcast
Blog: dialog
Website content is one-way, one-to-many communication. It’s like speaking with a microphone. Thanks to commenting, a blog is (at least potentially) more of a two-way conversation, like using a telephone. On your website, visitors are information consumers. On a blog, they can also be contributors.
Website: transactional
Blog: educational
Company websites are generally designed to get visitors to take some specific type of action: buy a product, download a white paper, call or email for more information, sign up for a newsletter, visit an establishment, do something usually designed to lead either directly or indirectly to a sale. Though blogs may also have calls to action, these tend to be more subtle. From a business standpoint, a blog is more like PR than marketing or sales; it’s purpose is generally to build credibility, enhance a firm’s brand and image, and establish a position of thought leadership and expertise.
Website: products and services
Blog: industry and customer issues
In terms of topics, a website is usually inward-looking; it provides information about a company, it’s products, services, unique value proposition, pricing, hours of operation, location, sales channel, partnerships and other information. A blog is more outward-facing. Posts deal with industry trends, observations, insights, and with issues important to customers. Such issues normally have some relationship to the company’s products and services of course, but the purpose isn’t specifically to market those offerings as much as to demonstrate knowledge of the industry and how to resolve dilemmas that clients and prospects may be facing.
Website: (almost) mandatory
Blog: not for everyone
Finally, websites have become essential for most businesses. Whether the question is about where to order pizza for dinner tonight or which enterprise software system to install – or almost anything in between – most people start by searching online. Few businesses can thrive without at least a basic website, and web-generated sales or leads are critical for many firms. Blogs on the other hand aren’t right, or necessary, for every business. But where they do fit, they provide opportunities for search, communications and brand-building that go well beyond standard company websites.
Five Benefits of Blogging for Business
Monday, June 21st, 2010Blogging provides business executives and marketers with opportunities beyond and distinct from a typical company website. Because they are less formal, more interactive, and focused on industry issues—as opposed to just the company’s offerings—they provide a forum that is viewed much differently by readers than a vendor website. Blogs are seen as key sources of information rather than just promotion. Blogs are also core to a successful social media marketing strategy.
Here are five key benefits of blogging for businesses.
Establish expertise and credibility. Winning the business, particularly in the b2b world, is usually about doing the best job of solving the customer’s problem. Your website is about your product or service, and the benefits it provides to buyers. Your blog is about something related but much larger: your expertise. If your offering is unique, your blog provides a platform for demonstrating your industry understanding and insights that led to your approach. Even more importantly, if your product or service is difficult to differentiate, a blog gives you a way to create differentiation via your knowledge. Expertise is a powerful differentiator; in commoditized markets, it may even be your only effective one.
Become a resource. Following from the first benefit, establishing a position of expertise makes you a resource for industry influencers such as the media and other bloggers. You’re no longer just a source of information about your specific product / service / company, but also about bigger industry issues, trends and developments. This leads to coverage and quotes in a broader array of media, further enhancing the reputation of your blog and the image of your company as an industry leader.
Create a dialogue. Websites are one-way communication, a broadcast medium. I write about my stuff, you read it. Blogs in contrast are interactive: I take a position on an industry issue, you leave a comment, I respond, another reader chimes in with a follow-on comment, etc. Each post can potentially become a conversation, not just a monologue. That creates reader engagement, a deeper level of relationship than just passive information consumption.
Develop new relationships. Becoming an industry expert and resource, and creating dialogs, enables you to establish relationships with prospective customers, potential partners and other industry influencers that likely wouldn’t have happened otherwise. A blog lets you attract readers with your knowledge, interests, opinions and observations in a way your website can’t, expanding your circle of influence and business relationships.
Search engine visibility. Blogs are very powerful in terms of SEO for four reasons:
- • Thought leadership: due to the difference in the nature of blog content versus vendor websites (thought leadership vs. promotional), search engines often give more authority to blogs.
- • Blog-specific directories: while blogs are eligible for most of the same types of links as standard websites (e.g. directories, social bookmarketing sites, news sites, articles), blogs also have their own unique link opportunities through blog-specific directories and RSS feed syndication sites.
- • Recency: blog content is typically updated much more frequently than commercial website content, providing an advantage in increasingly real-time search results.
- • Link bait: again due to the informational rather than promotion nature of the content, blog posts are more likely to draw natural links (e.g. from news stories, articles and other blogs) than website content.
A blog isn’t right for every company (more about that idea in an upcoming post), but where feasible, they provide a powerful complement to standard websites with unique strengths for building a brand’s online presence and impact.
In Minnesota? Don’t miss the SCORE Social Media and Internet Marketing Boot Camp, Thursday, June 24 in Bloomington.
