Posts Tagged ‘Michael Brenner’
Content marketing represents the most fundamental and widespread rethinking of marketing practices in decades. Unlike other modifiers attached to the discipline (consumer marketing, b2b marketing, trade show marketing, digital marketing), the term “content marketing” doesn’t describe an audience, tactic, or channel, but rather a completely different approach to marketing.
Content marketing turns the dominant paradigm of the last half-century—interruption-based mass marketing—on its head. Rather than interrupting prospective customers with content they generally didn’t want (product pitches) while they were consuming content they did (entertainment or news), content marketing entices targeted buyers with entertaining (consumer) or informative (b2b) content that also happens to reflect the company’s brand messages or product/service strengths.
Disruptive as it is, this philosophical shift has spread widely and quickly: according to recent research, “86 percent of companies serving consumers and 92 percent of ‘business to business’ companies now use content marketing.”
Since content marketing itself is no longer a differentiator, practitioners are asking questions like: how can I efficiently create a steady stream of fresh, relevant content? What types of content are most valuable to my sales prospects? How can content be optimized to support search engine optimization (SEO) efforts? What metrics are most helpful in measuring success and support continual improvement?
Discover the answers to these questions and many more here in more than 30 of the best content marketing articles and blog posts of the past year.
Content Marketing Guides, Tips and Tactics
5 Ways to Clone Great Social Media Content by SteamFeed
Helpfully pointing out that “You likely already have strong content on hand (either on-line somewhere or even stuck in a file cabinet in your office.) Instead of developing new stuff from scratch, riff on/reuse this stockpile of awesomesauce and use it more strategically,” Jennifer Kane proposes a handful of techniques to get more mileage out of existing content, such as “Drill down or spiral off on your content themes…if a piece of your preexisting content has resonated with your audience, consider using it as source material for a more in-depth examination of the topic or to jump off on a sub-topic tangent that will enable you to expand the perception your audience has of your brand.”
Digital Natives: How They Are Changing the Content Marketing Game by Content Marketing Institute
Patricia Redsicker presents six strategies content marketers need to embrace in order to address the information needs and wants of digital natives–those born “between the mid-1970s and the late 1990s, (who) have grown up during our current golden age of digital technology. Now in their mid-teens to mid-thirties, people in this generation came of age knowing how to interact with technology and are comfortable using it to their advantage.” Among her recommendations are focusing on content that builds trust, that efficiently answers simple questions quickly, and that makes content consumers feel valued.
Corporate Content Marketing for Best in Class Results by Creative Marketing Channel
Noting that “Best in class companies utilize content marketing for brand awareness, customer acquisition, lead generation, and customer retention” and that most companies plan to increase budgets in this area, Catherine Lockey answers six key questions about content marketing, such as “How do best in class companies create all of their great content?” The answer to that one is outsourcing; roughly half of all small companies and three-quarters of large firms outsource at least a portion of their content creation efforts.
Seeking Marketing Alpha by Propel Growth Blog
Though the panel discussion this post was written to promote is long past, the thoughts about content marketing shared here by Candyce Edelen are still well worth a read. “The Internet and email make it easier and cheaper to make noise, resulting in a virtual cacophony of marketing claims barraging customers every day – with everyone claiming to be ‘the leading, number-one, unique, value-added, trusted provider’ of ‘robust, innovative, cutting-edge, high-performance, ultra low-latency technology….’ Yawn. How can every vendor be the ‘leading provider’ anyway?”
Content Marketing in 6 Steps by Social Media Today
Steven Van Belleghem lays out “the 6 crucial steps to take in order to end up with a good content strategy,” starting with topic selection (determining what’s at the intersection of your company’s unique internal expertise and the information needs/wants of your market) and proceeding through measuring marketing performance (based on the content marketing objectives you’ve established).
Long Live Content Marketing by Rebelations
Rebel Brown offers practical guidance on how to avoid self-promotion and salesy content that “will send your audiences running” and instead focus on providing value: “For example, let’s say your audience is challenged by performance problems with their applications. Don’t send them a piece of content all about your faster processor, database, system or whatever. That’s obnoxious and pretty blatant self-promotion! Instead, share a piece of content about the key aspects of their infrastructure that they might want to check for problems. Share your expertise to guide them through the process to better understand their issues.”
5 CEO-Worthy Metrics for Demonstrating Inbound Marketing Success by Marketo B2B Marketing Blog
Jon Miller outlines five key inbound marketing metrics to measure and continually improve content marketing success, such as lead generation by content and channel: “Beyond core organic traffic and leads, track lead generation by content asset and source. What sources are driving the most traffic? What kinds of content drive the most leads? The most revenue? It can also be insightful to track how these vary by product line or business unit.”
Noting that two of the biggest challenges content marketers face are “producing sufficient content” and “having enough budget to cover the cost of content,” Heidi Cohen has compiled almost two dozen recommendations for developing content cost-effectively, from repurposing speeches delivered by company executives and soliciting employee contributions to reworking content from your distributors and suppliers.
What Tech Buyers Want From Content by Marketing Interactions
Ardath Albee reveals three key attributes that technology buyers value in marketing content, including freshness: “58% (of technology buyers in a UBM TechWeb survey) said they wanted content that was timely and current (while) only 11% said they’d consider content more than 18 moths old.” If you’ve got older content that is still relevant to buyers, refresh it to keep it current with the state of your industry.
Don’t Forget the ‘Marketing’ in Content Marketing by The Content Cocktail
Christina Pappas shares a seven-step checklist for making sure that your content contributes to company goals, without being too pushy or salesy, among them “Make sure there is an offer or connection to your product in every piece of content…every piece of content you publish should have some tie-back to your company and the solutions you provide to the market. This doesn’t have to be obvious and it doesn’t have to be smothered all over the thing, but it should be there somewhere,” such as links to white papers or other related assets at the end of a blog post or report.
Exploring the Five Cs of Content Marketing at Cisco by IT Services Marketing Association
Sherri Liebo identifies the “5 Cs” that Cisco Services looks at to better listen to customers when creating and sharing marketing content, including Customers (“What are customers looking for?”), Competition (“What is the competition doing? How does Cisco Services compare?”) and Collaborators (“What is happening with our channel and strategic partners?”).
Research: B2B Buyers Want Content by Social Marketing Forum
J-P De Clerck summarizes findings from Base One’s Buyersphere Survey regarding the content needs of business buyers. While the study focused on Europe, its findings are more broadly applicable, such as that “87% of…buyers look for advice before buying…The first source when doing so: Web searches. With 71% of respondents who look for information, searches are by far the main source of information.” Among other findings:
- • Business buyers are most active in sharing content on forums, LinkedIn and blogs;
- • Younger members of the buying team are most likely to read white papers and blogs, and attend webinars; and
- • Buyers “who are working in IT were more likely to have downloaded whitepapers (36%) or read blogs (28%)” than those in other industries.
J-P has also launched a blog, Content Marketing Experience, focused exclusively on content marketing issues and guidance. His post Five Reasons No One Shares Your Content is spot on and well worth a read.
Content Marketing: 3 tips for how to get started by MarketingSherpa
Daniel Burstein dispels three myths than hold content marketers back or prevent them from getting the support they need within the organization, such as “‘We don’t want to give away our secrets.’
If you can’t give potential customers enough information about how you do what you do (whether that is fixing plumbing leaks or improving marketing performance), then why should they trust you with their business?” And McDonald’s “secret sauce” is (shhhh)…Thousand Island dressing.
4 secrets to successful content marketing by iMedia Connection
Writing that “the digital world allows us to measure just about anything, including three factors that help marketers gauge the success of their content: click-through rates, time spent on content, and shares via social media,” Jacqueline McDermott Lisk outlines strategies for producing high-quality content that will both improve these statistics and drive business results.
Because not all “leads” are ready to turn immediately into buyers, Shelley Pringle outlines a four-step process for converting those leads into customers over time. The process starts with understanding your prospects’ buying cycle and creating content for the top, middle and bottom of the sales funnel.
Marty Weintraub presents “11 timeless content creation examples that have always worked,” among them demystifying myths (“Nearly every sales process is up against some level of customers’ misconceptions and other informational obstacles. Put yourself in the customer’s shoes and address these sales impediments head on”), covering industry events in real time, excerpting white papers (a great content idea), and interviewing industry experts.
Content Marketing and SEO
10 Reasons Why You Need an Optimized Content Strategy Now by iMedia Connection
Krista LaRiviere, CEO of web presence optimization software vendor gShift Labs, explains how recent Google algorithm changes (including more emphasis on social signals, the clampdown on low-value backlinks, the Google +1 button, and freshness updates) now make optimized, user-focused content more important than ever for search rankings.
How to create search friendly content by Bing Blogs
This post explains how to create optimized content more efficiently by creating a template or repeatable process for content development, and presents seven tips for discovering tinely topics to write about, incorporating keywords, using hooks to capture readers’ attention, and more.
Noting that “From an SEO viewpoint, the interest in great content is to attract links, where as a lot of what Google is looking to eliminate are examples of where content is used to build links”—particularly in the wake of its Panda and Penguin updates—Kieran Flanagan steps through an approach that puts business objectives first, with links and shares tracked but not viewed as the primary goal.
Infographics, Images and Video
5 Content Marketing Ideas Worth Stealing by jeffbullas.com
Jeff Bullas recommends five content marketing techniques for obtaining and retaining the attention of your prospective buyers by going beyond text: “Sometimes you need some inspiration and you need to try some new ideas and different media that may provide a nudge to try something different and creative outside your comfort zone…Images and photos are much more likely to be shared than an article or a white paper. Videos or infographics will be shared at high velocity compared the the humble ‘written word’ that have been with us for millenia.”
Infographics can be great for generating re-posts and inbound linke—if done properly. Slavik Volinsky explains what works (e.g., start with a great idea and great distribution plan: “To create a great distribution plan, approach your industry’s ‘big minds’ and ask for their feedback with full intention of listening & improving the infographic”) and what doesn’t.
The History of Content Marketing [Infographic] – Corporate Storytelling is Not New by Content Marketing Institute
Content marketing guru Joe Pulizzi presents a fascinating history of content marketing, from cave paintings and 19th-century “customer magazines” through the emergence of corporate blogs, business video, microsites, and the proliferation of content marketing sites, books and resources.
Content Marketing and SEO: The world doesn’t need another blog post by MarketingSherpa
Advising marketers to “focus on the message, not the medium” Daniel Burstein (again) offers half a dozen suggestions for taking content beyond blog posts and white papers, like creating a mobile app or a useful online tool “Like the ESPinator from ClickMail Marketing, which helps email marketers choose an ESP that helps them best fit their needs.”
The future of content marketing by iMedia Connection
Rebecca Lieb reports on research showing that larger, more sophisticated content marketers are gradually “lessening their dependence on text-based channels” and focusing more on video and images. Interestingly, she also notes that “Search, email, blogging, digital PR, and even (brace yourself) advertising have, and will continue to have a place at the table as content marketing grows in importance,” or in other words, that web presence optimization will get more attention.
7 Rules For Writing Awesome Content by Small Business Trends
Lisa Barone presents seven writing rules to help in crafting content that will inspire customers to act, including telling stories (“If you want to improve your writing, stop lecturing to people and to start telling them stories”); experimenting (“Improve your writing by experimenting with new mediums [videos, infographics, contests, polls, Twitter chats] instead of getting caught in the same pattern of content”); and to avoid generic messages, “write as if you’re writing to one reader.”
Is Content Marketing The New Advertising? by Forbes
***** 5 STARS
Michael Brenner shares a highly bookmark-worthy infographic that positions 16 different content formats along the dimensions of attention required from the audience and ease of implementation. For example, social media generally requires little attention from the audience (being very short form), and also little effort, while something like an app, telecast or interactive game is at the other end of the spectrum on both dimensions.
How You Can Use Infographics to Tell a Story by Social Media Club
Mireille Massue offers six steps for creating a compelling infographic (such as making it sharable by submitting it to Infographic Directories); nine resources to learn more about infographics; and (of course), an infographic outlining eight steps to create an infographic.
The 6 Best Slideshare Decks on Content Marketing by B2B Marketing Insider
Michel Brenner (again) passes along half a dozen noteworthy slide decks about content marketing, from experts like Rand Fishkin, Joe Pulizzi, and Rebecca Lieb and Charlene Li, whose Winning Content Strategies presentation notes that “77% of Internet users do not engage with online advertising. A shift from ‘push’ to ‘pull’ marketing is imperative to brand survival.”
Expert Copywriting Tips
Harvard Lesson: Verbs Beat Adjectives by Neuromarketing
Roger Dooley, commenting on one of the toughest sales jobs of all—”selling” yourself to Harvard Business School, where nine out of 10 applicants are rejected—concludes that verbs sell more powerfully than adjectives. Verbs persuade more effectively because they “require actual examples of the behaviors or characteristics in question…These specifics will increase the credibility of the copy, in addition to providing more information than when the adjective-driven shortcut is taken.”
Using Great Storytelling To Grow Your Business by Fast Company
Former McKinsey consultant Kaihan Krippendorff outlines two approaches for producing more compelling content (or presentations): using LOTS (“language of the senses…When telling a story, share with us what you see, smell, feel, taste, and hear. When you trigger a sense in someone, you bring them into the story with you”) and building on your story spine–a structured approach to use in opening a presentation or throughout a longer document.
25-point Web copy checklist: How to write for Google by Success Works
***** 5 STARS
Heather Lloyd-Martin provides a remarkable checklist for creating content that will appeal to human readers and search engines alike, from starting with a customer persona and keyword/topic research to crafting a compelling title and meta description to effectively “sell the click” to searchers.
Copywriting: How to improve headlines on landing pages and blog posts by MarketingSherpa
Adam T. Sutton, noting that “people are busy. You need to write a headline that convinces them to ignore distractions and pay attention,” outlines four attributes of value to consider when crafting headlines along with five tips for writing attention-grabbing headlines, such as front-loading (start with the most valuable phrase, e.g. “Get Paid to Take Online Surveys” is a much better headline than “We Can Help You Get Paid to Take Online Surveys”).
Write the Best Titles for Content Marketing: A 10-Point Checklist by Content Marketing Institute
Roger C. Parker recommends 10 questions to ask when writing headlines, such as “Does your title clearly promise a desired benefit?,” “Did you emphasize your intended readers in your title?” (for example, “C. J. Hayden’s ‘Get Clients Now: A 28-day Marketing Program for Professionals, Coaches, & Consultants’ targets readers by occupation”), and “Does your title include the keywords readers use searching for information online?.”
January is a great time to take a step back from day-to-day tactics and ask the Big Questions; or in cliché form, to look at the forest rather than the trees.
Who are (really) your best customers? Why do they (really) buy from you? How has the way buyers in your market make procurement decisions changed? How can your organization utilize social networking principals and tools to improve operations across departments? What is the secret to success (really!)?
Find the answers to those Big Questions and more here in nine expert marketing strategy guides from the past year.
Why Social Is So Disruptive to Traditional Marketing by Social Media Today
In the spring of 2009, the notion that digital would account for the majority of marketing budgets within just a few years seemed like a laughable proposition. Traditional media still accounted for more than 90% of spending at that point. Yet just 30 months later, IDG reported that the shift was official, and digital would account for more than 50% of marketing spending in 2012.
Judy Shapiro points out this rapid shift and explains what fundamental changes in marketing practices she believes are required for success in this new realm, writing that “It’s clear we can’t simply apply new social technology to the old marketing mix and expect it to work anymore than we can apply wings to a car and expect it to fly.”
Brad Smith contends that marketers should ignore best practices, competitors, popular platforms and the like, and instead find and capitalize on untapped and underutilized tactics and opportunities. He then lays out a 5-step formula for “arbitrage marketing” to help identify and implement such tactics.
7 Burning Questions for B2B Marketers in 2012 by iMediaConnection
Writing that “good questions help you to focus and to get to the heart of what matters most,” Tony Zambito presents seven key questions marketers need to ask in order to hold onto and attract new customers, among them “How Do We Create A Better Buying Experience? With distinctive differences between products and services narrowing substantially, experience-centered marketing and relationships will be the coveted playing field to win on. When was the last time your organization reviewed processes, systems, departments, and the likes to determine whether they added value to the buying experience?”
Stop Talking About Social and Do It by Nilofer Merchant
Nilofer Merchant explains how social media has affected all areas of the enterprise, not only marketing and PR but also product development, supply chain management, finance, sales, service, and HR (“‘Human Resources’ have changed when most of the people who create value for your organization are neither hired nor paid by you”). She presents a quick visual model of social business along with three three thought-provoking exercises to help corporate leaders think strategically about this transition.
5 Ways New Buyer Behaviors Are Impacting B2B Sales by iMedia Connection
Tony Zambito (again) argues that, contrary to the “buyers are in control and don’t need sales” mantra, b2b sales professionals are still quite essential. However, buyers’ expectations are changing and therefore the way sales people do their jobs needs to change as well, for example: “Buyers already know about your ready-made solutions found in their researching. What they seek is skills and knowledge in advising them on how solutions—modified, customized, and most definitely altered—will help them to achieve the specific goals and outcomes they seek.”
Shawn Achor demonstrates how happiness not only correlates with positive life and business outcomes (which one might expect), but can actually produce such outcomes. Writing that “A decade of research in the business world proves that happiness raises nearly every business and educational outcome: raising sales by 37%, productivity by 31%, and accuracy on tasks by 19%,” he also provides a practical series of steps anyone can use to retrain their brain to be happier–and quite possibly more successful as well.
Who is Your Ideal Client? Do you know? by Bourn Creative
Any effective marketing message or content development program starts with the target audience in mind. A common exercise is creating personas, or conceptual representations of an ideal sales prospect, reader, subscriber, repeat customer, etc. But such personas often aren’t created effectively or completely; Jennifer Bourn here explains how to do it right, and how doing it right leads to higher growth, easier sales cycles, and higher profitability.
Why Media Buyers Are Switching to a Smarter Planning Framework by iMedia Connection
Contending that “P.O.E.M., or Paid (vs) Owned (vs) Earned Media, is a strategy framework that buyers and planners use to segment campaigns and channels…but (today), thinking in terms of Paid / Owned / Earned will break the back of your media team and send money leaking out of your strategy,” John Manoogian presents an alternative model he calls “M.A.S.S.” media, for channels that are Measurable, Authentic, Scalable and Social.
6 Steps to Inbound Marketing Success [Infographic] by B2B Marketing Insider
Michael Brenner presents a six-step guide for inbound marketing, starting with strategy creation and the recognition that content marketing is an investment, not an expense and progressing through generating “more (website) traffic through effective blogging, social media, SEO and paid search, effectively converting that traffic into leads, and perhaps most important, measuring everything to support continuous improvement.
With more than 80% of b2b and high-value consumer purchasing decisions now starting with online research, content marketing is hot. Consider:
Buyers want content. According to J-P De Clerck, “87% of surveyed buyers look for advice before buying a product, service or solution. The first source when doing so: Web searches. With 71% of respondents who look for information, searches are by far the main source of information. Search and content are by definition very integrated.”
Marketers are producing more content. Recent research from MarketingProfs found:
- • On average, B2B content marketers are spending 33% of their marketing budgets on content marketing, up from 26% last year.
- • 54% plan to increase content marketing spending next year.
- • All content tactics are being used more frequently than they were last year, with the use of research reports, videos, and mobile content having increased the most.
Content is replacing advertising. Writing in Forbes, Michael Brenner explains how content (which buyers seek out) is more valuable than advertising (which many buyers ignore or even try to avoid): “Great content and engaging stories help your company’s content get found and get shared. When great content is shared, commented on or liked, it is no longer your content alone. It is their content. And user-generated content is trusted more than advertising or promotion.”
As content proliferates, standing out becomes more difficult. It requires originality, deep understanding of customer needs and motivations, and the cultivation of a network to share and amplify it. But most fundamentally, it has to flow well, to follow the basic rules of spelling, punctuation and grammar.
Faced with an overwhelming array of choices, buyers first prune their lists of any obvious “no” options. Vendors can be excluded out of hand for many possible reasons: their prices are too high, they lack expertise in the buyer’s industry, their products are missing critical features, or…their content is sloppy. It’s similar to a human resources manager reviewing a hundred resumes for a single open position: those with spelling, punctuation or grammatical errors get tossed in the first review cycle.
Though marketing content can come in a wide variety of forms—text, video, podcasts, infographics, animation—virtually all content starts with writing. Poor writing leads to ineffective content; content that doesn’t get shared, doesn’t get ranked, doesn’t get (widely) read, and doesn’t compel action.
So, the basis of producing interesting, shareable, actionable content is solid writing. To help make your content “must read” rather than “just toss,” avoid these xx unfortunate, grating and all-too-common writing mistakes.
1. “A lot of.” Granted, there are times when it’s okay to use this phrase (and a lot of people would agree with that), but in general, it’s abused. Avoid unless it’s really the best fit in context. It’s informal and imprecise, e.g., “a lot of marketers are embracing content marketing.” That’s true, but not helpful. Is 100 “a lot” of marketers? Is 72%? Or better yet, 72% of b2b marketers in small to midsized companies?
2. “Things.” Ugh. This is bad—rarely do we write about “things.” Features, attributes, concepts, attitudes, perspectives, capabilities, options, topics, specifications, qualities, and benefits yes, but “things” no. This is particularly awful when combined with #1 above. Which is better? “A lot of things make XYZ software stand out” or “Several unique features make XYZ software stand out.”
3. “Good.” Double ugh. This is one of the most overused words in the English language, despite a wealth of superior and more precise synonyms. A “good” meal may be delicious, tasty, scrumptious, satisfying, delightful, lip-smacking, or even extraordinary. A “good” writer may be brilliant, skilled, creative, original, capable, expert, talented, accomplished, prodigious, adroit, adept, widely published, often-quoted…you get the idea.
4. Misuse of “over” vs. “more than.” This one is somewhat subjective and tricky, but one general rule of thumb is to use “more than” before numbers and “over” before units, e.g., “We got more than 12 inches of snow” but “we got over a foot of snow.” Grammar Girl does an excellent job of describing the subtleties in this word choice:
“The AP Stylebook encourages you to look at your particular sentence and then pick whichever phrase sounds best…You always want to evaluate your phrasing for each specific sentence you’re writing…The AP guide suggests that ‘She is over 30′ sounds better than ‘She is more than 30.’ The AP’s second example is ‘Their salaries went up more than $20 a week.’ I do think it would sound odd to say ‘Their salaries went up over $20 a week.’ I would definitely pick ‘more than’ in that sentence. If you choose to agree with the majority of the style pros and use more than and over interchangeably, always read over your work and make sure the phrase you’ve chosen sounds right in your particular sentence…There’s ‘more than one opinion’ about this. I do think it would have sounded odd if I’d said, ‘There’s over one opinion.’ Don’t you agree?”
5. Misuse of hard / difficult / challenging. As the Oxford English Dictionary makes clear, as with “over” and “more than” above, the use of “hard,” “difficult” and “challenging” is subjective and depends to a degree upon author preference and which word sounds best in a given context. There are no hard and fast rules (though one would never speak of “difficult and fast” or “challenging and fast” rules).
Generally, “hard” is used with physical actions (e.g., “it’s hard to move a pile of rocks by hand”), “difficult” implies trickiness (“maneuvering a large boat through a narrow waterway is difficult”) and “challenging” is used in intellectual and sporting situations (“it’s challenging to out-coach Bill Belichick”). Ultimately though, this word choice requires judgment; it can be hard, difficult or challenging to select the right word at times.
6. Misuse or non-use of adjectives. Too often, writers skip needed adjectives or use fluffy, pointless descriptors in place of meaningful words. “XYZ provides the best service in the industry” is an example of both sins. First, “best” in this case is worthless puffery. Now, if XYZ won a Best Customer Service award from a recognized organization, then by all means, let people know! Otherwise, skip the self aggrandizement.
Second, the sentence above begs the question: the best what service? Dental service? Excavation service? Software implementation service? Prospective customers actually search for phrases like those, so including the most specific adjective is essential for search optimization. But no visitor worth attracting ever searches for “the best service.”
7. Incorrect subject/verb agreement. Skilled writers knows what this means. See the problem?
8. Improper use of single vs. double quotation marks. “Quotes are always set within double quotation marks.” Single quotation marks are used only for quotes within quotes, e.g., as Chris Smith wrote, “in my interview with Pat Jones, Pat insisted ‘Capable writers understand the proper use of quotation marks.’ I think that’s true.”
9. Mistaking your vs. you’re. This is elementary English, yet it’s disturbing how often the wrong term is used in place of the other. “Your” is possessive, “you’re” is a contraction for “you are.” You’re going to look like an idiot if your writing includes this mistake.
10. Improper hyphenation. Hyphenation is another practice that’s not that difficult but nevertheless often done wrong. Hyphenate terms when using them as adjectives (“she’s attending a high-level meeting”) but not when using them at nouns (“he is performing at a high level”).
11. Mixing first-, second-, and third-person voice. No writer should mix voices, writing from different perspectives within one piece. We don’t often use first-person voice on this blog. You should be consistent in your writing.
12. Using passive vs active voice. Is it improper for one to employ the passive voice, needlessly adding words to a sentence? Yes, so use the active voice.
13. Incorrectly spelling out (or not spelling out) numbers. Spell out numbers less than 10 (one, two, three) but use numerals for larger numbers (39, 139, 1,339, etc.).
14. Getting “you and me” vs. “you and I” wrong. This is another area of common confusion that should be easy. When in doubt, leave out the “you” and then see whether “I” or “me” fits the sentence. “You and I should go to the park” is correct because “I should go to the park” is correct. “She sent it to you and me” is right because otherwise she would have sent it to me, not sent it to I.
15. Improper use of “who” vs. “whom.” So many people find this situation so confusing that the use of “whom” is rapidly disappearing. Shame though, as it’s a perfectly fine word, and the rules for using “whom” vs. “who” are in general no more complex than those for the proper use of “you and me” versus “you and I” above.
In this case, determine whether the sentence in question would make more sense using he/she versus him/her. For example, “To whom should I mail this?” (I should mail it to him.) “Who will sign for the package?” (She will sign for it.)
16. The unnecessary use of “that.” Unnecessary “that”—let me assure you that we don’t make this mistake. Necessary “that”—we don’t use this word improperly because that would be annoying.
17. Repetitive word usage. Consider the following two examples:
Facebook is on a roll. Facebook now has more than one billion users. It’s hard to imagine any competitor overtaking Facebook.
Facebook is on a roll. The world’s largest social network now has more than one billion users. It’s hard to imagine any competitor overtaking Mark Zuckerberg’s creation.
Synonyms are a writer’s (and reader’s) friend. Use them. Sometimes it requires a bit of creativity, other times it’s as simple as checking thesaurus.com, which should be a prominent bookmark in every writer’s browser.
Proper writing alone won’t win every battle for business or search engine rank, but shoddy, sloppily produced clients will often guarantee a loss. Avoiding the sometimes simple but too-common mistakes above is a baseline for content marketing success.
For an expanded and far more amusing list of common writing mistakes to avoid, check out How to Write Good. Among their words of wisdom:
- • Take the bull by the hand and avoid mixing metaphors.
- • If you reread your work, you can find on rereading a great deal of repetition can be by rereading and editing.
- • And always be sure to finish what
Given the widespread adoption of social media marketing practices, the “if” and “when” questions seemed to have now been resolved by most midsized and larger companies (and a lot of small companies as well).
However, as the posts and articles highlighted below show, plenty of questions remain, such as how much should we budget for social media? What’s the best process for developing a social media marketing plan? How should we staff for this and train current employees to contribute? How do we demonstrate the ROI of social efforts?
Find the answers to those questions and many more here in almost three dozen of the best social media tips, how-to guides, lists and reports of 2012 so far.
Social Media Marketing Tips, Tactics & Techniques
Dr. Seuss’ 7 social media lessons by Ragan’s PR Daily
The delightful Heidi Cohen presents seven social media marketing tips in Dr. Seuss style, among them “‘Today you are you, that is truer than true. There is no one alive who is youer than you.’ Be yourself on social media platforms and reveal your true essence…Show who you are with your avatar and profiles. Include information that proves you’re human.”
9 social media hacks you need to embrace now by iMedia Connection
Astutely noting that “Social media isn’t inexpensive, it’s just different expensive. To do it well requires a tremendous time commitment, and regardless of what your life and lifestyle entails, the time you spend on social comes with an opportunity cost price tag,” Jay Baer offers six tips for getting more done in social media in less time, such as listening to podcasts while commuting or working out, and utilizing tools like Buffer and If This Then That.
Five Types of Social Media Influencers by Intelegia
Raymond Morin presents both Klout’s 12-type matrix of social influencer types as well as Lisa Barone’s simpler model of five types, including the networker (“one who has the biggest contact list and found on all platforms. He or she who knows everybody and everybody knows him or her”) and the sharer (“one who distributes information to the bloggers to journalists through the specialized webzines. He or she usually amplifies messages”).
“Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships,” writes Brian Solis, who then details an experiment by Andrew Blakeley in which he spent a week as a “social consumer.” Blakeley concluded that “the online experience for consumers was undefined or uncharted, leaving consumers to fend for themselves to find relevance within the engagement without any reinforcement to brand value or story.” Don’t be one of those brands.
What Marketing Questions Are Worth Asking in Social Media Listening? by MarketingProfs
David Rabjohns says that the top five questions Fortune 500 companies are asking about social media are:
- • Where are people talking about my brand?
- • How should I change my messaging?
- • How much buzz do I have vs. competition/trend?
- • How do they feel about us vs. the competition?
- • Quantify the biggest brand topics.
Why Now Is The Time To Build Your Personal Brand by B2B Marketing Insider
You want loyalty? Get a dog. Michael Brenner notes how recession, downsizing, the end of pensions and other developments (the accelerating pace of technological change) have made the implicit employment “contract” that existed for much of the last century obsolete, and offers four tips for building a brand that will enhance your professional success and influence.
29 Social Media Leaps of Faith by Heidi Cohen
Heidi lists 29 helpful “leaps of faith to help you build your social media presence and activity,” such as building your social media tribe, introducing your connections to each other (where is may be mutually beneficial), and guest blogging.
3 Steps to an Effective Social Media Strategy by Social Media Examiner
Amy Porterfield outlines a “three-step plan designed to help you develop an effective, streamlined road map for social media success,” beginning with an assessment of where you are at today and working through ongoing monitoring, measurement and continual improvement.
How to create and edit articles for Wikipedia by Web Ink Now
***** 5 STARS
Wikipedia is one of the most popular sites on the web, so getting exposure there is incredibly valuable. But the site is not of course, and shouldn’t be, a marketing tool. Content needs to be informational and neutral in tone. David Meerman Scott explains how to properly write for Wikipedia here.
How to Train Employees to Manage Social Media [infographic] by WordPress Hosting SEO
This infographic explains why existing employees may make the best social media managers, how to divide employees into different training groups most appropriate to their skills, and recommendations for handling personal social media use at work.
How To Write Your Social Media Plan in 8 Steps by Social Media Today
Mike Thimmesch lays out an eight-step process for drafting a social media plan, starting with painting “The Picture of The Big Opportunity of Social Media” and finishing with an urgent call to action (“While similar to how you started your plan, you want to finish with some more strident points that create a sense of urgency”).
7 tips to take social to the next level by iMedia Connection
Erick Mott walks through the definitions of and process of creating owned, paid and earned media followed by seven tips for developing and implementing a social plan, among them “Staff up your social media roles with a distributed workforce that can collaborate and perform in real time. Plot where your organization is, which will help inform strategy and budget and hopefully help you secure what you need for the next phase.”
21 Tips to Balance Social Media Addiction, Tweets, Life and Real Work! by The Marketing Nut
Pam Moore supplies 21 tips for keeping the “social” in social media marketing, developing “a plan that includes objectives, goals, and knowing your audience” without spending excessive time (though noting that sometimes such activity will necessarily take longer than you expect). Among her tips: “Use time blocks. If you struggle with controlling your time enjoyed (or wasted) on social media then set time blocks for engaging, writing blog posts and other tactics.”
Tom Treanor shares 14 “secrets” to building relationships with industry influencers, though he acknowledges the simple truth that “Networking is 98% about being a nice person and having good manners.”
What exactly is a social graph? by Biznology
Writing that “one thing I don’t like (about social media) is that technical people like to make up new fancy words to describe what they make, even if no one knows what they mean,” Mike Moran explains in plain words what a social graph is and what its limitations are.
Social Media Metrics and ROI
101 Examples of Social Business ROI by Dachis Group
Despite the fact that “quantified results in social business and brands willing to stand behind them are difficult to find,” Peter Kim manages to compile a list of more than 100 real-life examples of social media ROI, such as Blendtec (“Viral videos increased company sales +700%”) and Epson (“Reviews drove 98% higher revenue per visitor for Epson”).
The Social Media Metrics That Truly Matter by iMedia Connection
Kent Lewis proposes a matrix model for identifying and monitoring meaningful metrics for your company, based on which platforms are most relevant to your target audience, your objectives and goals for each, and important secondary KPIs to consider.
The Real Secret To The ROI Of Social Media by Social Media Today
Koka Sexton explains why “The real ROI of social media is the moment you realize that you can’t stop the spreading of your content even if you tried. It would be like trying to unpull a trigger…ROI is most importantly the cultivation of relationships and capturing the positive word of mouth recommendations from your community. It’s the gift that keeps on giving.”
CMOs Say Social Media Spending Will Surge 46% in the Next Year by Mack Collier
Mack reports that although spending on social media marketing is set for another year of strong growth, many companies still struggle to measure or prove the ROI, because, in Mack’s words, “shockingly, most customers don’t want to be marketing mouthpieces for brands.” Therefore, transferring traditional value measures from other media won’t work in social networks; that doesn’t mean ROI can’t be measured, it just can’t be measured using the same criteria.
Social Media Facts and Stats
Companies Struggle To Manage Social Media by MediaPost
Mark Walsh reports the findings of an Altimeter Groups study showing that “global corporations are now struggling to manage an average of 178 business-related social media accounts, spanning Facebook, Twitter, LinkedIn, YouTube and Foursquare, among others…Social media has often been harnessed haphazardly for marketing, sales, customer support and product development. While 70% of businesses said social media efforts met company objectives, only 43% had a formal strategy to address how social will meet specific business goals…(social media management is) exacerbated at a scale CMS didn’t have to deal with (as large) companies typically oversee 39 Twitter accounts, 32 blogs, 30 Facebook pages and 29 LinkedIn accounts.”
Social Media Jobs Salary Guide by Onward Search
Promising “a comprehensive look at the best US job markets, the most in-demand social media jobs, and the corresponding salary ranges for each profession,” this informative infographic reveals findings such as that Minneapolis ranks #13 in number of social media job postings (New York is #1), the highest salaries are generally paid in San Jose, and the most common position is content writer.
Reporting that “77% (of consumers) are more likely or much more likely to buy from a company whose CEO uses social media to clearly define company values and leadership principles (and) 94% say C-suite social media participation enhances a brand image,” according to a recent Brandfog survey, Rhonda Hurwitz advises senior C-level executives to learn social media tools instead of over-delegating.
Search and Social
Using Social Buttons to Enhance Search Engine Optimization by Practical eCommerce
It’s no secret that social signals are playing an increasing role in search engine rankings, but Jill Kocher provides additional detail behind the trend and recommendations for how to capitalize on it.
Social Media Tools
New technologies to manage social by iMedia Connection
Josh Dreller lists almost 200 tools for every aspect of social media marketing from managing multiple social networks, managing Twitter and searching social networks to apps for social analytics, media relations and video/photo sharing.
YouTube Tips & Tactics
Set Up Your YouTube Channel for SEO Success by The YouMoz Blog
Pointing out that “YouTube is now the world’s second largest search engine,” Joel Chudleigh steps through the process of optimizing a YouTube channel for usability and findability, from properly setting up your profile and editing your channel to sharing videos through social networks and measuring results.
B2B And A Resistance To Video Marketing by B2Bbloggers
Observing that “B2B companies have long resisted video as a means of marketing, but that medium is gradually becoming more accepted,” Chris Peterson provides half a dozen valuable tips for technical optimization as well as four practical suggestions for producing effective, non-cheesy b2b videos.
Pinterest Tactics & Techniques
Why Pinterest Should Be of Interest to Brands by MarketingProfs
Amanda DiSilvestro explains how Pinerest works, how to get started with it, and four ways that brands can benefit from the visual social sharing site, including “Visibility and SEO: Every image that is pinned will include a link back to the website where it originated. This helps to spread the word about your company and what your company can offer” (in addition to building links, though these are now no-follow).
Sage Lewis first explains why optimizing for Pinterest is important (e.g., to ” take up greater search engine results pages real estate) then provides 10 optimization tips such as posting original images, giving them search-friendly file names and using keywords in your description.
Claiming that Pinterest is “not ‘just another social media site. This one is different. Pinterest is doing a great job of driving traffic, leads, and sales,” Jesica Meher outlines six benefits of Pinterest, from generating inbound links to integration with existing Twitter and Facebook accounts.
103 Resources For Becoming a Pinterest Expert by KISSmetrics
Zach Bulygo shares more than 100 tips for capitalizing on Pinterest, helpfully arranged in categories like Background and Basics, How-To Articles, Lessons to Learn, Marketing with Pinterest, and Similar Sites.
Why I’ve Resisted Pinterest by MediaPost
The brilliant Ryan DeShazer likely speaks for more marketers than he knows in this thoughtful essay outlining his personal and professional reasons for not yet jumping on the Pinterest bandwagon. Among his personal reasons: “#1 – My guy friends would make fun of me. I’m serious. You will never catch me at a dinner party commenting that, ‘I just pinned the most incredible thing today.’ #2 – This smells like social scrapbooking. I don’t scrapbook. My mother does.”
Tumblr and Google+ Tips & Tactics
How to (Properly) Use Tumblr to Market Your Brand by Search Engine Journal
The prolific Debbie Hemley showcases 10 major brands (including ESPN, Wired magazine, Starbucks, Pepsi and Android) that stand out from the crowd on Google+ and what makes each brand page remarkable.
In just a few short years, Twitter has transformed from an odd little sort of public IM service where people posted what they just ate for lunch or what their cat was doing at the moment into one of the big four social networks and a significant channel for news, PR & marketing, politics and more. It has enabled revolutions in real life as well as in digital marketing.
Twitter’s 200 million users collectively tap out a billion tweets per week. Nearly 3/4 of active Twitter users are bloggers. More than 80% of U.S. governors, senators and congressional representatives use it, as do 87 of the Billboard Top 100 musicians. Twitter users are twice as likely to purchase from companies they follow than are Facebook users.
So how can marketers and PR professionals use Twitter more effectively? What’s the best way to build a quality, relevant Twitter following? Of the hundreds of third party Twitter tools out there, which are really worth utilizing? How can Twitter to used to support SEO efforts?
Discover the answers to those questions and many more here in 45 of the best guides to Twitter tips, tools and tactics of the past year.
Twitter Tips, Tactics and Techniques
40 Examples Of Creatively Designed Twitter Backgrounds by Tripwire Magazine
Got a boring Twitter background and need some inspiration to help you liven it up? Dustin Betonio here presents 40 “awesome and creatively designed Twitter backgrounds which use various and innovative illustrations to create a visually attractive and appealing look to their profiles” to get your creativity kick-started.
25 Suggestions For How To Use Twitter by Dave Fleet
Dave offers “25 ideas for ways you can get value out of Twitter, with a mix of business and personal focus,” such as meeting new people, staying on top of the news, influencing the influencers, and re-purposing content.
10 Twitter Features You Might Be Missing by GigaOM
Top 7 Ways to Save Time on Twitter by OPEN Forum
Noting that the top barrier to increased business use of social media is a lack of time and resources, Leyl Master Black shares “seven Twitter tricks from the pros that allow you to spend less time on the mechanics and more time engaging.”
20 Guidelines for Twitter Success by Global Copywriting
Sarah Mitchell presents 20 tips for success on Twitter, divided into four categories: Always Try To (e.g., answer every mention), Never Fail To (e.g., say “thank you”), Things NOT To Do, and “Keep in Mind.”
The Ultimate Guide to Twitter Marketing by Copyblogger
Curating the curator here, as Gabrielle Conde links to and summarizes 100 educational posts about Twitter, covering the gamut from setting up a Twitter account to using hashtags to marketing and prospecting strategies, from authors like Marian Schembari, Michael Brenner and the ebullient Diana Adams.
12 Most Stimulating Twitter Chats by The 12 Most
If you’ve never sat in on a Twitter chat, it’s quite an experience. If you have, you understand the metaphorical meaning of “drinking from a fire hose.” Think of those people-talking-over-each-other Sunday morning political talk shows and multiply it by a large number. In some cases, a very large number. Among the 12 best Twitter chats chosen here by Daniel Newman are Blogchat, hosted by Mack Collier; GetRealChat, moderated by the exuberant Pam Moore; and LeadershipChat, hosted by my fellow Lebronian Lisa Petrilli and Steve Woodruff.
The Right Way to Build Brand(s) via Twitter by iMedia Connection
David Sonn recommends a strategy combining a corporate Twitter account with accounts from key executives and other (properly trained) key individuals within a company to maximize credibility, interaction and business impact.
55 Tips to Get Retweeted on Twitter by ZoomFactor
The awesome Pam Moore supplies an extensive list of tips for getting retweeted more frequently and consistently, such as using your real picture, knowing your audience, knowing Twitter lingo, and making people laugh, cry, or learn something.
The Hidden Guide to Using Twitter Effectively by KISSmetrics
***** 5 STARS
The delightful Kristi Hines digs deep into Twitter, explaining how to do things like deleting a “Recent Image,” create customized RSS feeds from Twitter, use Twitter’s Advanced Search, search Twitter results using Google, get the most out of your Twitter bio and more.
Twitter: Marketers Still Struggling To Understand Social Channel by MediaPost Online Media Daily
Laurie Sullivan summarizes a report from Forrester Research outlining the challenges and opportunities marketers face in using Twitter effectively. One key finding: “Forrester analysts believe it’s not only the 1 billion tweets that matter, but rather the 6.2% of online adults creating 80% of the influence from impressions. The research firm calls these users Mass Connectors…Along with Mass Mavens—representing 13.8% of online adults creating 80% of the posts, comments, rating—they are small in number, but strong in power when it comes to influencing others.”
Twitter’s New Look and Feel
Jolie O’Dell summarizes the changes in Twitter’s new interface, such as the “new Activity tab, which shows all the non-tweet activity from people you follow. You can see new follows from your friends, friends’ retweets and their favorites.” Overall, the UI is an improvement—with the exception of losing the ability to see how many lists a person is on. Hopefully, Twitter listens to user feedback and restores that feature.
David Foster summarizes Twitter’s design changes and new capabilities, including four-tab navigation and the ability to embed tweets on any website.
Twitter and SEO
The Tweet Effect: How Twitter Affects Rankings by The Daily SEO Blog
In this somewhat long-winded but thoroughly researched post, John Doherty describes a number of experiments he ran to determine the effect of Tweets on a page or blog post ranking. The conclusion? Even a single tweet helps a page or post get indexed more quickly, though it has little effect on rankings. Retweets from relevant and highly influential Twitters, however, can have a significant impact on ranking.
7 Key Ways to Optimize Twitter for Search by HubSpot Blog
Anum Hussain details seven techniques for optimizing your Twitter presence for search, among them, “Don’t completely believe the “nofollow” warning…both Google and Bing (have) confirmed that tweeted links are in fact a signal for a search engine’s organic and news rankings,” create a special list of Twitter keywords, and use 1-2 core keyword phrases in your bio.
Finding Twitter Followers and Interesting Twitterers to Follow
How To: Get More Qualified Followers on Twitter by Social Media Today
Tracy Gold suggests eight tactics for increasing your Twitter following the right way—gradually building a relevant group of followers by using best practices such as hashtags, retweets and replies, as well as creating and adding followers to lists.
How to Find Twitter People that Don’t Suck by Soshable
JD Rucker presents a series of steps, starting with defining your goals on Twitter, to help find quality people to follow on Twitter. Each section is divided into guidelines for personal accounts and for business.
How to Get More Followers on Twitter by Graywolf’s SEO Blog
Michael Gray lays out an effective seven-step fan for gradually building a relevant Twitter following, starting with “raiding” the accounts of competitive and complementary Twitter accounts and using tools like Raven Event Tracking and manageflitter.
Twitter for B2B Marketing
5 Ways Twitter Can Be Leveraged for B2B Search Engine Marketing by Search Engine Watch
9 Twitter Tips for B2B Marketing Success by Modern B2B Blogs
Maria Pergolino shares nine tips for B2B marketing success on Twitter, such as sharing the workload for the corporate Twitter account among several people, sharing valuable content, and using Twitter tools (see below) to maximize productivity.
Twitter for PR and Media Pros
9 easy steps to add Twitter to your PR mix by ragan.com
The illustrious Anne Deeter Gallaher lays out a nine-step path to Twitter expertise for PR professionals, including using TweetDeck to follow multiple topics of interest simultaneously.
4 Ways to Build Your Influence on Twitter by Laura Kinoshita
When building influence on Twitter, start by following 10-20 people with modest follower counts (which makes it easier for you to stand out) who are connected to a key influencer in your market, then gradually build an influencer map for your industry.
Twitter Launches Twitter for Newsrooms by BizCloud
A review of the Twitter for Newsrooms guide, designed to “help reporters get the most out of the micro-blogging service. The guide contains valuable resources that will educate journalists and media organizations on how to best leverage various Twitter tools for finding sources, publishing their stories, and also for promoting their content.” Something PR professionals may want to take a look at as well.
Though his English is a bit spotty, Richard Darell provides helpful reviews of eight tools corporate recruiters can use to evaluate potential hires (and the rest of can use to evaluate anyone) on Twitter, including Retweet Radar and Twitalyzer.
These Two Twitter Clients Are The Best Conversation Agents for Digital Marketers by iMedia Connection
Noting that “88% of small businesses and 74% of midsized organizations now use Twitter as their social media application of choice. However, marketers do have a preference when choosing their conversation agent,” Courtney Wiley reviews her two favorite Twitter clients.
15 Useful Twitter Tools for B2B Social Media by Social Media B2B
Frequent best-of contributor Adam Holden-Bache reviews 15 helpful tools for managing Twitter, including Twtpoll for polling, Tweetreach to see how far your tweets travel, and Backtweets for better Twitter search.
The Top Ten Twitter Statistics and Analytics Tools by Dead Dinosaur
Two Great Twitter Visualization Tools: Twiangulate & MentionMap by Affiliate Marketing Blog
Geno Prussakov reviews two helpful tools for finding relevant new Twitter followers. Twiangulate, which looks very cool, lets you “see the biggest (or the most influential) followers of any two or three Twitter users, as well as mutual followers and mutual friends, compare lists, and do much more,” according to Geno.
5 Great Twitter Track Tools to Organize Followers by Search Engine Journal
Noting that unlike other social networking sites, Twitter is an “open-format chat setting that invites communication and connections with anyone who happens by. This is why you might need a little extra something to help keep track of all of your followers,” Ann Smarty reviews five helpful tools to help accomplish that task.
Leo Widrich outlines the features of 10 popular Twitter tools (including his own Buffer App for scheduling tweets) as well as what makes each one “killer.”
Twitter Noise Reduction: The Twit Cleaner by Social Marketing Forum
Jim Ducharme review Twit Cleaner, a handy tool to help keep your tweet stream clean by identifying people you follow who are Dodgy (spam phrases, @ spamming, duplicate links etc.), Absent (o updates in a month, or fewer than 10 tweets), Repetitive (igh numbers of duplicate tweets or links) or guilty of other Twitter sins. You can also have the tool evaluate your own behavior to make sure you aren’t crossing any lines.
6 Ways To Monitor Your Brand On Twitter by OPEN Forum
Organize Your Twitter Following with Formulists by Business2Community
Kristi Hines explains the features of Formulists, “a service that will allow you to create customized Twitter lists and automatically update those lists with new followers that fit your specifications”—ideal for organizing large numbers of Twitter followers without manually picking through all of your followers.
Angela West looks at how Twitter analytics (based on their acquisition of BackType) work and the key benefits they provide to business users.
The 11 Twitter Tools and Apps I Use Every Day in 2011 by Business2Community
14 Twitter Tools for Enterprise Business by Sprout Insights
In a slightly different twist, Susan Gunelius presents 14 useful Twitter tools based on the function that would benefit from them (Marketing and Customer Service, Human Resources, and Communications and Networking).
10 Tools to Significantly Increase Your Twitter Efficiency by arkarthick.com
Guest poster Leo Widrich details his top ten tools for Twitterers to “check out to step up your Twitter game and significantly increase your efficiency,” including Twinbow, Buffer, Tweriod and PeerIndex.
Twitter Facts and Stats
Twitter Growth Skyrockets, Settles Privacy Case With FTC by MediaPost Online Media Daily
Laurie Sullivan reports on some interesting Twitter statistics, such as that Twitter users now collectively post about one billion tweets per week, and mobile use has increased 182% in the past year.
Twitter Stats that will 100% get you tweeting by Carvill Creative
Michelle Carvill amplifies some stats to win over Twitter skeptics, among them: there are 200,000,000 registered Twitter users,with 450,000 new accounts created each day. There are 1.6 billion Twitter search queries every day. The majority of twitter users are between the ages of 30 and 49. And 67% of users are likely to recommend a brand they follow to others.
Big Brands Tested On Twitter Effectiveness by MediaPost Online Media Daily
Mark Walsh reports on an experiment by a digital agency “not to see whether corporate Twitter hands could answer tough questions, but to find out if they would engage in a conversation at all.” Among the findings: of the Fortune 50 companies in the study, 16 apparently don’t have corporate Twitter account. of the remaining 34, 23 responded to the test tweets, with GM, UPS and Best Buy responding most quickly.
Guest author Shannon Downey extols the virtues of Twitter for enabling Tweetups and shares some interesting stats showing that brand followers on Twitter are roughly twice as likely as brand fans on Facebook to purchase a brand after following, and 50% more likely to recommend it.
Twitter’s Changing Complexion by iMedia Connection
Daniel Flamberg shares some fascinating intelligence on Twitter users, such as that:
- • 72% of active Twitter users are bloggers
- • 61% write at least 1 product review per month
- • 56% write articles for third-party sites
Twitter By The Numbers: Are You Listening to 100 Million Voices? by B2B Marketing Insider
Michael Brenner makes the business case for using Twitter, answers some common questions about the network and shares a selection of stats like: 84% of U.S. state governors, 82% of U.S. congressional representatives and 83% of senators use Twitter. 87% of Billboard’s top 100 musicians are there. And more than half of all Twitter users log in daily.