Posts Tagged ‘Omniture’

New Breed of Web Metrics Can Help Marketing Executives Make Better Decisions

Monday, November 19th, 2012

As online marketing processes have evolved, the number and sophistication of software tools to support specific functions has exploded. Every discipline within marketing and PR has its own tools, among them:

Most Web Marketing Tools are TacticalContent development: CMS tools (WordPress, Joomla, HubSpot, 100s of others), Adobe CS, tools for creating infographics, etc.

SEO: backlink tools (Backlink Watch, SEOmoz, Majestic), keyword research tools, page optimization tools, SEO plugins.

Social media: social media monitoring (Radian6, Sysomos, SM2), social media management (HootSuite, SocialOomph, Buffer), Twitter tools, etc.

Web analytics: Omniture, WebTrends, Google Analytics, Clicky, and more.

All are very helpful, even essential, but most are designed for practitioners, that is: they help a specialist in a particular discipline do his or her job more effectively. Not only are they tactical, each focuses on supporting one functional silo or another. Not surprising, since this is how digital marketing is managed today—as a set of largely disconnected specialties. So much so, companies utilize different tools, resources, and in some cases, even different agencies to manage web visibility for brand, SEO, social media, PR, and paid advertising.

And of course, search has evolved—it’s no longer just 10 blue links. Today, web presence goes way beyond a company’s website. News and social links are as vital as are other points of visibility. What’s missing is the larger strategic picture needed for top-level decision-making and for managing digital marketing and PR in a coordinated manner. We’re all missing this because there aren’t tools to help us do it. Or are there?

A “Eureka” Moment

A couple of weeks ago, we blogged about the web presence optimization (WPO) framework. This model (evolved from a 2010 post) came about from KC Associates’ (KCA) client consulting projects. Operating as a cross-functional team, each consultant knew that a framework for optimization is useless unless there’s a way to track and measure gaiting factors that can be adjusted in order to move the optimization needle. So the group took a long, hard look at the tactical tools each consultant uses with a more creative mind of how they might be repurposed for WPO.

For example, SEO backlink tools can provide detailed lists of the precise backlinks to a competitor’s website. This can be quite valuable to an SEO consultant, but it’s mind-numbing overkill for a VP of marketing.

However, a graphical comparison of the type and quantity of backlinks pointing to the firm’s website and the sites of close competitors may be very enlightening (e.g., discovering that competitor A has twice as many media links and three times as many social links pointing to them)—particularly if these measures have changed significantly in a short period of time.

This simple change in thinking was truly eye-opening.

Necessity is the Mother of Invention

First and foremost, the WPO framework provides the strategic and structural approach to the unified management of web visibility. And WPO metrics that support this framework provide the critical measurement necessary to enable the overall coordination of these disciplines to improve presence optimization and performance.

The set of 100+ WPO metrics that the group developed for KCA clients is driven by data collected by a host of off-the-shelf tools as well as some custom developed sources. As a collection, the attributes of these metrics differ from what most other tracking and measurement tools are set up to provide in six distinct ways:

  • • Focus on management, not execution. WPO metrics are designed to support management decision-making (e.g., where should we devote more resources) rather than tweaks to specific tactics. Put another way, they are about the “what” rather than the “how.”
  • • Provide a unified view of results. They provide leaders and team members with an overall picture of press (media outlets), social, website (organic search), industry (e.g. associations, research organizations) and paid web presence. The tactical tools available tend to focus on one or two of these areas.
  • • Include competitor metrics. An organization’s digital marketing results don’t exist in a vacuum; it’s critical to be able to view results in the context of competitive activities. Competitive benchmarking is vital to developing strategy and allocating resources.
  • • Reflect the value of owned, earned and paid presence, not just the company website. What customers, analysts, journalists, bloggers, and others have to say about you is sometimes more important than your own content. WPO metrics show the value of all of your points of web presence, whether it’s your content or something produced by a third party.
  • • Are actionable and NOT “everything but kitchen sink.” Too many tools try to report every possible detail, rather than just what’s important. The result is data overload and analysis paralysis. It’s confusing and too much to absorb, and therefore doesn’t get acted upon. Best-practice WPO metrics focus only on measures that support concrete action.
  • • Identify clear priorities. While WPO metrics cover a lot of ground, not every measure matters all the time. For example, if your media share-of-voice remains about the same from one month to the next, but your AdWords conversion rate drops by half, WPO metrics focus on the latter result.

WPO metrics won’t replace tactical, execution-level tools, but they will help guide decisions about which functional tools to use and how to coordinate the tasks of different disciplines for a larger purpose. They fill a critical gap by giving marketing executives, and everyone on digital marketing and PR teams, a unified view of web presence that reflects a more integrated optimization effort.

Post to Twitter

Best Social PR Guides and Tips of 2010 (So Far)

Wednesday, September 1st, 2010

Social media has fundamentally altered the practice of public relations. And as any blogger can tell you, PR pros understand this, as witnessed by the incredible increase in blogger outreach “pitches” from corporate PR departments and firms over the past two years.

Best Social PR Guides and Tips of 2010 (So Far)Of course, there’s more to (successful) blogger outreach than just pitching, and there’s more to the new practice of social PR than just blogger outreach. Like what? Read on to learn how social media is changing PR, how pitching bloggers is different from traditional media outreach, how to optimize press releases for search and online distribution, which tools should be in your social PR toolbox and more here in some of the best articles and blog posts on social PR of 2010 so far.

Will Traditional, Social Media Blend? by MediaPost Marketing Daily Commentary

Writing that “The most productive PR path…is a blended approach to social and traditional media,” Len Stein offers a quick but valuable process for obtaining and promoting old and new media coverage using multiple tools like social bookmarking sites, internal company distribution, your own website, marketing emails and more.

Pros & Cons of Applying Social Media to Traditional PR Campaigns by Howell Marketing Strategies

Amy Howell makes the case that “social media DOES NOT REPLACE traditional PR and marketing, but IT IS A WAY TO LEVERAGE what already works” through a series of pro and cons of applying social media stragies in a traditional business environment. For example, “PRO: Twitter gives us a great way to leverage PR.  When we help clients generate news in the traditional news publications–both print and online–we will use Twitter to post links to those stories and give our clients a “shout out.” CON: It takes time to post all client news, especially when you have multiple clients (frequently) in the news…(but) It’s worth the extra time and effort and adds extra value on top of what’s already successful.”

How Is PR Changing? by Journalistics

Jeremy Porter writes a thoughtful piece on what hasn’t changed in PR (the need to communicate to and manage relationships with various audiences) and what has (dialog rather than monologue, metrics and measurement technology, the media landscape, etc.), and what PR pros need to do differently to succeed in this new environment.

Trail of Breadcrumbs by PR-Squared

***** 5 stars
Quoting a recent study from Cision and George Washington University, Todd Defren reports that “an overwhelming majority of reporters and editors now depend on social media sources when researching their stories. Specifically, 89% said they turn to blogs for story research, 65% to social media sites such as Facebook and LinkedIn, and 52% to microblogging services such as Twitter.” In light of this, Todd views the PR pro’s role as “casting breadcrumbs” through social media for journalists and consumers/buyers to follow back to the PR sources.

Social Media, PR, and the Shape of Things to Come by CIO Zone

Michael Neubarth reacts to a PR Week piece in which Scott Monty details three ways in which PR pros have the opportunity to “shape social media’s future.” After reviewing these three areas, Michael contends that, “In the big picture, it is social media that is shaping the practice of PR more than PR is shaping social media.”

How PR Pros Are Using Social Media for Real Results by Mashable

Christina Warren takes “a look at how PR professionals are using social media (such as driving authenticity ad building brand loyalty) to achieve real results when dealing with business-to-business relationships…(and) some of the tools of the trade that PR pros are using to measure the success of their endeavors.” Among the tools noted are Omniture (web and social media analytics), Eloqua (marketing automation / demand generation software) and Twitalyzer (Twitter-specific measurement).

How to Reach Out to Bloggers by Chris Brogan

“Are you hoping to connect with bloggers and get the word out about your product or service?” If so, social media guru Chris Brogan has several helpful tips to make your outreach more successful, such as “Be there before the sale…If you want people to write about you, they should probably know about you first,” or what I term “warm outreach” (as opposed to cold outreach, where the first the blogger ever hears of you is your pitch).

SESNY: 5 Tips To Optimize Press Releases For Search by TopRank Online Marketing Blog

Adam Singer summarizes guidance from Meg Walker of PRWeb on how to search optimize press releases. Her advice includes knowing your audience (so you’re using the right keywords and story angle), incorporating images and video, and optimizing content elements like text links and image alt- tags.

The Top Free Press Release Distribution Sites by BigNews.biz

***** 5 stars
An outstanding list of the top 15 free PR distribution sites based on five criteria: Page Rank, distribution to Google News, Alexa traffic rank, cost of optional services, and rejection rate.

10 Free Social Media Tools Every PR Pro Should Master by Social Media Today

Adam Vincenzini reviews 10 tools that he believes “MUST be part of a modern communicator’s arsenal” including AllTop (for finding the most influential bloggers in any space), Social Mention (social media monitoring tool) and SWiX (an interesting tool though it appears to be no longer free).

10 More Online Tools Every PR Pro Should Master (Part Two) by Social Media Today

Building on his post above, Adam reviews 10 more key tools for PR pros including Addictomatic (social media dashboard), HootSuite (social media management platform) and Twitter Advanced Search, as well as a few worthy but less-known apps.

Post to Twitter