A talented and engaged workforce is one of the most valuable assets any company can possess. They are the engine that drives business success. Your employees are also responsible for the majority of customer interactions.
But while the influence of knowledgeable, helpful employees is positive, a few bad apples (or even good apples having a bad day) can cause problems for your company.
As a business owner or leader, your job is to spot and eradicate those problems before they take a toll on the business. Here are six of the key areas to focus on, along with the most effective solutions to prevent escalating damage.