Posts Tagged ‘Rob Rose’
As noted in 33 (of the) Best Social Media Guides, Tips and Resources of 2012 So Far, posted here a few months ago, social media marketing adoption is now so widespread there’s little further question of “if” or “when” in the minds of most marketers–but many “how” and “what” questions still remain.
How can marketers make more productive use of their time on social networking sites? What’s the best time of day to post updates on Twitter or Facebook? How can you make sure your company’s social media policy doesn’t run afoul of employment law? What under-utilized site has been called a “social media powerhouse,” and which highly popular social bookmarking site is frequently overlooked by marketers? How can you measure (or can you measure) social media ROI?
Find the answers to those questions and many more here in almost two dozen of the best social media guides, tips, tools, insights and rants of 2012.
Social Media Marketing Guides and Tips
The brilliant Gini Dietrich reports on research showing that marketers commonly choose the wrong time of day to post and engage on Facebook, Twitter and YouTube, as well as to send emails. While the study was fairly small, the findings are consistent with other sources indicating that they key to better social media results may lie in better timing of updates rather than just more of them.
12 Essential Social Media Cheat Sheets by Mashable
Tools guru-ess Ann Smarty shares a dozen helpful “cheat sheets,” which “are basically infographics that can give a user a simple rundown of various features and how to use them.” The collection here provides guidance on getting the most out of Google+, Facebook and Twitter, as well as network-specific spam definitions and keyboard shortcuts.
Fortune 500 CEOs Don’t Get Social Media! [Research] by Heidi Cohen
Quoting research showing that “70% of the Fortune 500 CEOs have no presence on social media networks…Two thirds of CEOs on Facebook have less than 100 friends and over a quarter of CEOs on LinkedIn have 1 or 0 connections,” the always insightful Heidi Cohen suggests three reasons why CEOs fear social media (such as liability concerns) and three ways they could actually leverage it instead (such as setting an example for employees: “An active CEO encourages others to engage and shows public support for social media activity that helps build brand and customer relationships over time”).
How your brand is abusing social networks by iMedia Connection
***** 5 STARS
In this must-read post for social media strategists, Rob Rose explains in his own often provocative and always entertaining manner how brands are commonly misusing social media by treating it as another marketing channel, the dangers of that approach, and why each social network should instead be utilized according to its own unique personality and etiquette. “Marketers are the nerdy freshman at the cool kids’ senior party. Say the wrong thing — or say it in the wrong way — and risk getting ridiculed and bounced out. Come with a case of beer and some great conversation, and you just might be a hit. But even then, you are only one mistake away from a viral case of #Fail…make no mistake, this is challenging — and it’s not an even playing field. It used to be that marketers could simply avoid being “salesy” on their social channels, and the world would be OK…But as social marketing becomes increasingly business driven — and content strategies converge in the paid, owned, and earned (POE) models — simply using social channels to engage and entertain is no longer quite as simple…it’s no longer good enough to want to show up to the party with a case of beer. Now, you’ve got to find a way to pay for it as well.”
Beyond the Basics: 30 Fresh Social Media Tips for 2012 by KISSmetrics
Frequent best-of honoree Kristi Hines provides an outstanding list of general social media tips (e.g., “Cross promote your social profiles. Look for opportunities to add links from one social profile to others. Google+, for example, allows you to link to as many of your other social profiles as you choose”) as well as specific suggestions for getting the most out of Facebook, Twitter, Google+, LinkedIn and Pinterest.
Slideshare: The B2B Social Media Powerhouse by Heidi Cohen
Noting that “Slideshare receives 60 million visitors per month. More importantly, these visitors tend to be highly influential business people seeking to engage with relevant content,” Heidi Cohen (again) serves up 10 actionable Slideshare marketing tactics, from knowing your target audience on the site to using hashtags, optimizing your presentation’s title and tracking results.
Five Ways Social is Shaping your B2B Customers by LinkedIn Today
David Edelman shares a presentation from McKinsey’s Lareina Yee on the Social Enterprise, which includes five ways social is shaping B2B customers, among them “DIY prospecting” (where customers conduct significant research before ever entering the sales cycle), peer influence, and “click to compare”–conditioned to price transparency in their consumer lives, B2B buyers are coming to expect it from business product and service vendors as well.
3 ways to stop wasting time on social media by iMedia Connection
Drew Hubbard outlines three social media management practices that will “free you up to do more of what really matters in social media — respond and engage.” Even more helpfully, he lists tools that will assist with each practice. For example, useful tools for keeping a collaborative calendar include Google Calendar, Outlook, Basecamp and ZOHO.
The 5 Best Ways to Use Social Media to Drive Traffic to Your Website by WindMill Networking
Guest blogger Lilach Bullock shares a handful of tips for increasing web traffic from social media, including being active and engaged (“The one thing that most business owners using social media don’t do is listen”) and making influential links (“identify a list of key influential people in your industry and engage with them. If you are genuine in your praise they will naturally want to find out about you too”).
7 Sources of Inspiration for Writing Sizzling Social Media Posts by Rebekah Radice
Writing that “Unless you are a natural born writer with exceptional skills, running out of content ideas is inevitable,” Rebekah Radice offers tips for finding topic inspiration such as through social media (Facebook groups, LinkedIn questions, Twitter trending topics), books and other industry-related publications, and (when all else fails) re-purposing your own older content.
Social Media ROI Measurement Guides
Social Media: ROI Possible by SlideShare
In this presentation originally delivered at SES San Francisco, the delightful Angie Schottmuller explains why social media seems like it should be easy, but isn’t. She notes that “social media” is far more than Twitter, blogs and Facebook, now encompassing “social listening,” content curation, crowdfunding, social gaming, social CRM and more. She shares the three reasons that social media ROI measurement is rare, then presents a plan to address each obstacle.
If the presentation alone doesn’t supply quite enough detail for you, check out Social Media ROI: How To Define a Strategic Plan, Angie’s guest post further exploring the same topic on Search Engine Watch.
6 Expert Tips for Measuring Social Media ROI by OMI Blog
Megan Leap share half a dozen tips on social media ROI measurement from Nichole Kelly, author of How to Measure Social Media: A Step-By-Step Guide to Developing and Assessing Social Media ROI. such as “Social media interactions take place on the web, which is inherently more measurable than offline channels like print, TV and Radio. Measuring social media is actually really easy and most marketers have the tools they need. They just need to start using them a different way.”
Social Media Tools
5 Tools to Simplify Social Media Monitoring Tasks by Link-Assistant.Com Blog
Ann Smarty (again) reviews a handlful of helpful social media monitoring tools, including a couple of familiar names (SproutSocial, HootSuite), a couple of less familiar options (such as Cyfe), and even shows how the free Google Reader tool can be used for basic brand- or keyword-monitoring.
The Top 5 Social Media Managing Tools by Social Media Today
Jen Eisenberg present highlights of five social media management tools, including not just popular applications like HootSuite but also newer, lesser-known tools such as RebelMouse and Flavors.me, which she calls “a hidden treasure…You can pull your photos, updates, videos, music and more from 35 different web services, one of the most of any social media aggregators.”
Social media tools for the smart agency by iMedia Connection
Scott Fiaschetti reviews seven tools for social media monitoring and management, ranging from relatively simple and inexpensive (uberVu) to more sophisticated offerings like Adaptly, “a platform for execution and optimization of social campaigns across Facebook, Twitter, LinkedIn, StumbleUpon, and YouTube.
Social Media Cheat Sheet for Image Dimensions by The Landlord Blog
How large should your cover photo be on Facebook? What about a story image or shared Facebook video? How many pixels of your Twitter background image are visible to most users? What are the correct dimensions for a cover photo on Google+? Find the ideal / required dimensions for all of these uses and many others in this highly bookmarkable infographic.
24 Must-Have Social Media Marketing Tools by Social Media Examiner
***** 5 STARS
Cindy King compiles two dozen recommendations from social media pros on their favorite tools, from Commun.it (which Shelly Lucas says helps her to “build and nurture relationships with supporters, influencers and potential customers on Twitter”) to AgoraPulse (which according to Aaron Kahlow “provides everything your Facebook Page will ever need”).
Writing Social Media Policies
Eight Ways Your Employee Social-Media Policy May Violate Federal Law by Ad Age Digital
Every marketing manager knows that his/her company needs a social media policy for employees, right? Actually, no—as of mid-2012, only about 40% of companies had such policies in place. Even worse, according to Brian Heidelberger, is that it’s quite possible “most all of our current social media policies are illegal.” According to rules established by the National Labor Relations Board (NLRB), a social media policy likely runs afoul of the law if it prohibits or restricts “friending” other employees, posting about the company, talking about coworkers, talking to the press, or using social media sites while at work.
Your Social Media Policies by iMedia Connection
Lee Schneider outlines nine key points to keep in mind when creating a social media policy, among them “support individuality but stay on message…Many company accounts have multiple posters. Encourage them to let their voice come through, but also make it clear that they are posting for the brand and what the brand stands for,” encourage dialogue but never argue on the Internet, and don’t delete complaints (but do respond to them humbly, helpfully and publicly).
Reddit Marketing Tips
6 Ways to Use Reddit to Grow Your Business by Social Media Examiner
I know—Reddit? A site whose home page is frequently dominated with stories that have headlines like “How I respond whenever a girl thinks I’m cool” and “Extremely Scary Ghost Elevator Prank in Brazil” hardly seems like a promising venue for professional marketers, but don’t write off the second-most popular bookmarking site on the web until you’ve read Ben Beck’s discussion of half a dozen popular business-oriented communities there.
Reddit Marketing [INFOGRAPHIC] by e-Strategy Trends
David Erickson shares the Reddit Marketing Field Guide infographic, which provides stats about Reddit use (2.5 billion monthly page views), the typical Redditor (18-34 years old, geeky, liberal and male), and tips on adding content that will get shared (spamming will get you nowhere). Despite its high traffic, Reddit isn’t appropriate for every marketer; but if this is your target market, then this is your helpful infographic.
YouTube Marketing Tactics
6 lessons in launching a branded YouTube channel by iMedia Connection
Michael Estrin shares tips from several agency professionals on how brands can get the most out of their YouTube channels, from starting with a strategy and plan through keeping your audience engaged. In the end, success comes down to “picking what is achievable for your brand and matching realistic key performance indicators to them.”
The ultimate guide to video marketing on YouTube by iMedia Connection
***** 5 STARS
Reporting that “global internet video traffic will make up 54 percent of all consumer internet traffic in 2016 — up from 51 percent in 2011” and “Video offers greater retention and recall — up to five times greater than the written word,” Kent Lewis provides an exhaustive guide to everything from video marketing best practices and optimization essentials to YouTube advertising and video sitemaps.
Content is king. As you’ve no doubt read in many places before, content is one of the core elements of B2B social media marketing success. Content is also crucial for lead nurturing, SEO and other online marketing initiatives.
But producing content is expensive. Producing great content is even more expensive. What brands have done it well—and what can you learn from them? How can you recycle / re-use / re-purpose content to stretch your investment? What are the current best practices in content creation? What forms of content are most popular with buyers?
Get the answers to these questions and more here in a dozen of the best content marketing guides of the past year.
Brands that have mastered content marketing by iMedia Connection
Reporting that “content marketing has reached a tipping point within the marketer’s toolkit…nine out of 10 marketers are (now) utilizing some kind of content marketing in their overall strategy, and more than half plan to increase spending for content-related marketing over the next 12 months,” Rob Rose highlights the content strategies of three brands. It’s an excellent article, though unfortunately Rob’s first example is Kodak. Oh well, one does not thrive by good content marketing alone.
Content Marketing Strategy for B2B Software Vendors: Starring the ‘New’ White Paper by Highly Competitive – Software Industry Insights
Noting that studies consistently show that “the most sought-out and influential content for B2B technology customers during decision-making buying cycles…in every study, #1 is the White Paper,” Julie Hunt explains the origins of white papers, what makes for an effective white paper (from the buyer’s perspective), how white papers fit into a broader content marketing strategy, and the attributes of the “new” white paper for today’s buying environment.
Why Your Social Media Campaign is Performing at 1/7th of Its Potential by Business2Community
Citing research showing that “Social media campaigns with a robust content marketing strategy provide approximately seven times the number of leads/conversions as a social media campaign without,” Chad Pollitt shows how content marketing positively affects conversion rates, SEO, referral traffic and branding.
How to get the most out of content creation by iMedia Connection
Author and frequent best-of honoree Rebecca Lieb writes that “what smart marketers who invest time and dollars into content creation know is that reusing and recycling that content can far extend the reach of their message and the ROI of their spend,” and explains how to repurpose content without repeating yourself.
Why Content Marketing Fails by Geoff Livingston
Geoff Livingston contends that a lot of content fails because…it’s marketing. He argues that, to be successful with this strategy, “Marketers need to create compelling content — specifically, interesting and factual stories. They need to adapt best practices from the journalism field, and bridge the gap between corporate interest and market needs for valuable information.”
The Life of an Article on the Web by Elliance
A clever little diagram illustrating the relationship between authoring, syndication, dissemination and consumption of an online article, designed to demonstrate “exactly how an optimized article can find its way to your target audience.”
Getting savvy with content creation by iMedia Connection
Rebecca Lieb (again) provides valuable guidance on using content aggregation and curation for marketing, noting that producing engaging content is the top challenge marketers say they face in content marketing, but “The problem isn’t (having) enough content, it’s knowing what content merits time and attention.” And in another notable article on content marketing (Whose job is content?), Rebecca writes that while “there are certainly plenty of possible roles and responsibilities that can oversee, or play a role in, content marketing” such as the CMO, content or editorial director, blogger, social media guru or PR professional, “Companies that really buy in to content marketing are increasingly taking the ‘everyone’ approach.”
Steve Seager cites McKinsey research on changes in the traditional purchase funnel and the corresponding value of content marketing in addressing this; the study shows that “just before people are ready to buy they enter stage of ‘active evaluation’. In this stage, the funnel actually widens as people actively research and consider all the options before making their final purchase decision…People at the ‘active evaluation’ stage of their decision making cycle are the closest to buying. So it makes sense to focus there…They do not want, or respond to, advertising, so why advertise? People at that stage want valuable, meaningful information that helps them with their decision. So why not give it to them?”
Explaining that “Rather than working hard to reach out to cold and potentially unqualified leads, inbound marketing is the process of getting your message out to warm, receptive leads who are actively searching for what you’re selling,” Sherice Jacob lays out a three-pronged inbound marketing attack utilizing blogging, social media and content marketing.
The 22 Best Infographics We Found In 2011 by Co.Design
Suzanne LaBarre shares 22 of her favorite infographics from last year (click on the thumbnails at the top of the article to scroll through), illustrating everything from “a metaphorical chart of how water flows from the source to the consumer (to) the spikes and dips of the Dow Jones Industrial Average rendered as notes on a musical scale.”
Content best practices for 5 marketing channels by iMedia Connection
Writing that “Generating and promoting quality content can have search engine optimization (SEO) benefits, enable your company to communicate brand and product stories, and drive brand impressions as the content is shared,” John Faris details best practices for integrating content marketing with SEO, email marketing, Facebook, blogger outreach and multimedia content curation.
2012 B2B Content Marketing Benchmarks, Budgets and Trends [Research Report] by Content Marketing Institute
***** 5 STARS
- • The three most popular forms of content marketing are articles (used by 79% of marketers), social media other than blogs (74%) and blogs (65%).
- • At the other end of the spectrum, just 15% are using mobile-specific content, while 14% produce digital magazines and 10% participate in virtual conferences.
- • The top three channels for sharing content are Twitter (74%), LinkedIn (71%) and Facebook (70%).
- • Marketers have the highest confidence that in-person events, webinars/webcasts and case studies are effective tactics. They are evenly split on the effectiveness of social media however.
- • The two biggest challenges marketers cite in content marketing are producing quality content that “engages prospects/customers” (41%) and producing enough content (20%).
Sometimes it’s essential to step back from everyday marketing tactics to ask the bigger questions: not just “how do we get more people to `like’ us on Facebook?” or “what apps should we be adding to our Facebook page?” but: why do we even have a corporate Facebook page? What are our key objectives for social media marketing? What conceptual models are we basing our marketing assumptions and practices on, and what new models should we be thinking about? Which emerging trends do we need to keep an eye on? Do we really understand why our customers buy from us? As we shift resources from traditional outbound marketing to inbound attraction marketing, how should we (re)organize to support that? As we rely more on all of our employees (not just marketing and PR) to represent our company through social media, how do we train and motivate them to do so effectively?
While you won’t find much in the way of “tips and tricks” in this post, you will find guidance on answers to these big-picture marketing questions and more here in some the best marketing strategy guides and insights of the past year.
5 principles of breakthrough success in the “Relationship Era” by iMedia Connection
Doug Levy contends that marketing has passed into its third major era—as we’ve moved from the primacy of product information through consumer persuasion to a new focus on sustainable relationships—and lays out five principles for success in this new realm.
Big Ed’s Top 10 B2B Marketing Trends For 2010 by Marketing-Gimbal
C. Edward Brice pretty much nailed the significant b2b marketing developments for 2010 (e.g. mass adoption of social media, but no clear way to measure ROI from it) in this predictive post. Was he prescient or just playing it safe? You decide.
2010: Social Network Advertising and Marketing Outlook by Brian Solis
Citing research from eMarketer, Brian Solis documents the continuing shift from interruption-based advertising to earned media engagement as the primary mode of marketing, as well as shifts within the social media landscape (e.g. from MySpace to Facebook). Remember when Facebook had “only” 350 million users? Yeah, that was one year ago.
Why Content is King No More… by Webfadds
Scott Frangos believes that content is no longer the “king” in online marketing strategy, but rather is now more like the “queen” with social media connection—your ability to share content and interact with readers—now playing the role of king.
The 3 Reasons That Motivate B2B Buyers to Buy by The Marketing Melange
Mike Frichol notes the disconnect between b2b technology vendor messages focused on features, innovation, technology leadership or competitive advantages and the three factors that actually motivate b2b buyers to make a purchase.
3 must-have marketing tools for small businesses by iMedia Connection
Eric Groves explains why low-cost, easy-to-use email marketing, online survey and social networking tools are essential marketing components for smaller companies.
“Sales organisations are reporting extended sales cycles, declining win rates, and that a growing number of apparently promising opportunities are ending in ‘no decision.’ At the same time, they observe that their prospects’ budgets appear to be shrinking, that more players are involved in the decision making process, and that their buyers are exhibiting increasingly risk-averse behavior.” What’s a sales executive to do? Bob Apollo suggests a three-phase plan to re-architect the sales and marketing process to better reflect today’s business buying process.
The Truth About Inbound Marketing vs Outbound Marketing by Kuno Creative
John McTigue presents four reasons why both inbound and outbound tactics should be included in any b2b marketing strategy. For example: “unless you already have a well-known brand, it can take many months to build up a loyal following (in social media)…blending targeted outbound marketing into social media marketing campaigns can accelerate awareness and growth.”
According to Holger Schulze, “major shifts are taking place in B2B marketing…buyers and decision makers don’t want to get interrupted by a product promo email or a cold call that likely doesn’t come at the exact time they have a specific problem the caller can help with. And today’s customers are busier than ever. They want to be able to engage with a vendor when they are ready and actively seek out advice, often very late in the buying cycle, and have the vendor guide them through a complex buying and problem solving process.” He offers five steps, from understanding your buyers to investing in marketing automation systems to address this new reality.
Best Practices Produce Mediocre Results by iMedia Connection
***** 5 Stars
In this must-read strategy guide for 2011, the brilliant Rob Rose argues that “We follow ‘best practices’ because they’re safe. These are maps for us to follow to get the same results as those that went before us. In short, they are the marketing equivalent of sitting down at the restaurant and saying ‘I’ll have what she’s having.'” Making the case for valuing bold experimentation over the tried-and-true, he concludes: “We need to blow some shit up.”
In this must-read strategy guide for 2011, Rob Rose takes a hard look at “best practices” and concludes that “We need to blow some shit up.”
Framework and Matrix: The Five Ways Companies Organize for Social Business by Web Strategy by Jeremiah Owyang
Jeremiah–the only social media guru popular enough to achieve single-name status–presents five models of organization for social business (Organic, Centralized, Coordinated, Dandelion, and Honeycomb), along with the advantages and drawbacks of each, then asks executives to identify where their organization is today, and where they’d like it to be.
4 ROI Myths by Digital Tonto
Greg Satell identifies the four most damaging ways in which companies try to measure marketing ROI, then suggests an alternative approach that is more complex but also more comprehensive.
Abracadabra Moments, the Opening Line You Should Never Use, and 10 More Ways to Sell Ideas by Fast Company
***** 5 Stars
Sam Harrison offers eight smart tips for selling your ideas to any audience, among them: truly collaborating with your clients (team, co-workers, customers or whomever), one opening line to never use and ditching the handouts—”people follow handouts about as well as cats follow tour guides.”
Marketing ROI Should RIP by iMedia Connection
Another outstanding piece from Rob Rose, this one demonstrating why software tools and marketing tactics, important as they are, don’t deliver value in and of themselves—it’s the marketing people and processes that make these things work (or not). Accountability, yes, but ROI is hard to apply to marketing investments. “Have you EVER gone back after purchasing a piece of software and calculated whether or not you generated more money from that tool than what you spent on it? No, of course not.”
10 tiny signs of great leadership by My Venture Pad
***** 5 Stars
This very concise (<250 words) post should be required reading, and re-reading, for every executive. Les McKeown briefly yet brilliantly contrasts the attributes of great leaders with those of “tiny” leaders, e.g., “(great leaders) want to find the smartest person in the room. Tiny leaders want to be the smartest person in the room.”
Crucial Components for B2B Social Media Success by acSellerant
Bob Leonard details 14 key factors for developing an effective b2b social media plan, among them: include input from sales, develop target personas, have a realistic content development plan, and build in analytics.
Are B2B Marketers Missing the Point? by Marketing Interactions
Ardath Albee reacts to MarketingSherpa research indicating that a third or more of b2b marketers assign basic lead management processes like having systems in place for lead scoring and nurturing non-sales-ready leads to the “back burner.” It’s crucial, she writes, for marketing to align its processes with sales to agree on the definition of a “sales ready” lead and hand leads back and forth based on where the prospect is in their buying cycle.
8 marketing blunders to avoid by iMedia Connection
Jim Nichols delightfully details marketing blunders to avoid, richly illustrated with graphics and examples, such as trying to outcool Apple, vowing to make up for it in volume, and marketing on attributes versus benefits.
The Best TED Talks To Make Use Of Social Media by MakeUseOf
Angela Alcorn presents 10 of the best TED videos from leading thinkers in social media, including Seth Godin on “Tribes,” James Surowiecki on social media news gathering and the wisdom of crowds, Matt Ridley (“When Ideas Have Sex”), and Gordon Brown (yes, as in the former British Prime Minister).
B2B marketing without creative has no punch by The Social CMO Blog
Defining “creative” broadly, Billy Mitchell asks and answers a series of questions that demonstrate the importance of creativity in b2b marketing processes, that it is most definitely not simply “fluff,” and concludes with 10 ways to inject creativity into b2b marketing programs.
Remember, Sometimes The Choir Can Use Some Preachin by iMedia Connction
One more from Rob Rose, this time reminding marketers that one of their most important audiences is the coworkers inside the organization: “Employees want to be motivated—and they desperately want to be on your side.” Just as with external marketing campaigns, it’s imperative do things like speaking the right language for your audience (even if your topic is the same, it’s important to use different words when talking about marketing with the IT group than with finance types), setting goals, and measuring results.
15 Inspirational Quotes About B2B Marketing by Modern B2B Blogs
Maria Pergolino shares a thoughtful collection of quotes from leaders like Valeria Maltoni (“Your writing doesn’t have to be boring just because it’s for other businesses. Businesses have people who read stuff.”) and Dave Jung: (“While an awareness of the customer’s use of your product is important, repeating what they already know obscures the real information they want. And that’s what B2B marketing thrives on … information.”).
The four engines of B2B marketing success by Reputation to Revenue
Rob Leavitt maps out and explains the four key “engines” that drive b2b marketing: content, relationships, lead development, and solutions development (combining products and services to produce “higher value solutions that respond more specifically to individual customer needs”).
Four takeaways from Marketing Sherpa’s B2B Summit by Marketing in a Downturn
Lawrence Mitchell shares lessons learned at MarketingSherpa’s October event about optimizing the marketing funnel, scoring and nurturing leads, and using advanced analytics to increase the ROI of marketing activities.
Six Secrets of Breakthrough Companies by The Six Disciplines Blog
Skip Reardon reports the key findings of Keith McFarland, a former Inc. 500 CEO who spent years researching thousands of private companies and interviewing their leaders in an attempt to identify the secrets of “breaking through.” Among the findings, which should come as no surprise but apparently do to a disturbing number of corporate executives today: Happy employees make successful companies. Money doesn’t solve everything. And “stick to the knitting” doesn’t always work; change matters.
Pam Moore advises businesses to avoid RAMMIES—”Random acts of marketing…that are not integrated, funded or properly planned.” She explains why they are bad, how to spot them, and how to deal with them (Step 1: “Get the RAMMIE planned, funded, measured and integrated. If this isn’t possible, then KILL IT!”)
Lead generation: Real-time, data-driven B2B marketing and sales by MarketingSherpa Blog
David Meerman Scott contends that marketers need to adopt real-time platforms and practices for lead generation, much like Wall Street traders have done in the financial markets. He explains how such systems can work and what marketers can do today to get started down this road.
The unique benefits of 5 marketing platforms by iMedia Connection
Gordon Plutsky describes how to use five marketing platforms–website, email, custom content, social media and mobile–in tandem to create an effective and comprehensive marketing media channel.
7 Steps to Creating a Sure-Fire Marketing System by American Express OPEN Forum
Contrary to the beliefs of business owners mystified by the “voodoo” of marketing, frequent best-of contributor John Jantsch argues that “marketing is not only a system, it may be the most important system in any business.” He then lays out a series of steps that lead to a “simple, effective and affordable approach to systematic marketing.”
7 Little Words That Sum Up the Entire Marketing Machine by Duct Tape Marketing
Following up on the post above, John Jantsch contends that “Marketing is essentially getting someone that has a need to know, like and trust you…the entire practice of marketing (can be) summed up in seven little words that make up what I call The Marketing Hourglass,” illustrated in this helpful diagram.
10 Marketing Blunders Many Small Businesses Still Make! by Masterful Marketing
Debra Murphy advises small business owners to avoid common pitfalls as they plan for 2011, among them not clearly defining the target market; delivering inconsistent marketing messages; and focusing too much on internal messages (OUR company, OUR capabilities) rather than on solving problems in the customers’ world.
50 Ways to Get Your Site Noticed by Nettuts+
Carl Heaton provides more than four dozen tips for building traffic to your website, ranging from the obvious (write fresh and catchy content, listen to your visitors, submit your site to online directories) to the obscure (send seasonal e-cards, sponsor a college project, or “Hide a Konami Code Easter Egg”).
David Edelman and Brian Salsberg write that “While traditional ‘paid’ media—such as television and radio commercials, print advertisements and roadside billboards—still play a major role, companies today can exploit many alternative forms of media,” and advise marketers to think in terms of paid, earned and owned media.
If 2009 was the year many marketers puzzled over, poked at and pondered incorporating social media into their marketing mix, 2010 was the year of diving in. Adoption soared. According to a HubSpot study, 71% of marketers viewed Twitter as a useful marketing tool last year, up from just 39% in 2009. Facebook added more than 200 million users last year, and Twitter more than doubled in size, adding 115 million. 85% of Inc. 500 companies now call social media “very” or “somewhat” important to their marketing or business strategy.
With that rapid adoption came a great deal of learning. Mistakes were made. Myths emerged and (some) were busted. ROI remains a contentious issue, but in at least a few areas best practices began to emerge.
Now that social media has advanced from the “should we do it?” to the “how do we do it better?” stage, many new questions arise. How does the traditional notion of a corporate website need to change to embrace social median norms and capabilities? How should you integrate social media with other marketing tactics like email? How can you “train” your CEO to use social media productively? What’s the difference between a “like” and a “share?” Should social media be under the overall purvue of marketing or PR? What will be the “next” big issues in social media marketing?
Discover the answers to these questions and more here in 55 of the best guides to social media strategies, tactics, tools and statistics of the past year.
Social Media Tips, Tactics and Techniques
How are marketers really using social media? by iMedia Connection
Dan Neely discusses which social networking sites get the most attention from marketers (Facebook, Twitter, LinkedIn, no surprises there), how marketers can best use social media for branding and business development, and concerns about the use of social media in brand planning. Most valuable is his dissection of the best way to use the popular social sites, YouTube and blogging in an integrated manner that capitalizes on the strengths of each platform.
How to Use Your Blog to Drive Social Sales by Social Media Examiner
“The ultimate goal for many businesses is profit, not engagements, retweets or Facebook likes,” as Nathan Hangen points out, so he offers a four-step plan to making a blog into an effective, non-pushy sales tool.
The Social Media Marketing List: 45 things you should be doing but probably aren’t by Conversation Marketing
In the inimitable words of Ian Lurie, “When discussing social media marketing, lots of folks, including me, say things like ‘be authentic’ and wave our hands around. That makes you want to kick me in the coccyx, I’m sure. So, here’s a list of 45 specific things you should be doing,” including learning (at least a bit of) HTML, using bit.ly, retweeting someone else at least twice per day, and my favorite: “Don’t track ROI. You can’t track return on investment from social media. Not directly, anyway. Don’t set that expectation, and smash it anywhere it shows up. Social media marketing is about building a reputation that you can trade on to boost other marketing efforts.”
A formula for finding social media fans by iMedia Connection
Making the observation that “Every brand Facebook page or Twitter account begins with an audience of zero, unlike every medium that’s come before it where access to a given channel brought you a defined audience size and type. In the new world of owned media, you start at the beginning with nothing. The early agenda is to earn your way into a trusted relationship,” Bob Wheatley explains how to build social media marketing programs around what your audience cares about, not your corporate messaging.
Gina Gotthilf proposes “6 questions to ask in determining if your website welcomes interaction,” such as whether or not your content is sharable, dynamic, and open to reader input.
How to Use Social Media for B2B Marketing by Inc. Magazine
J.J. McCorvey explains how to integrate targeting, monitoring, content sharing and analytics into a coordinated b2b social media marketing program.
10 Social Media Tips And Pointers For Start Ups by Simply Zesty
For those fed up with the hype and “shiny sparkly” type enthusiasm often exhibited in posts about social media, Niall Harbison provides a breath of fresh air: brutal honestly about both the benefits (you have incredible freedom, it complements other forms of marketing, helping other people really works) and the limitations (it’s not a quick win, your friends aren’t your customers, it’s easy to spend too much time there) to be mindful of in using social media for small business marketing.
Learn to leverage the social-search connection by iMedia Connection
Liza Hausman explains how feeds, traditional search and social network search can work together and steps through “four ‘musts’ of on-site social optimization” for organizations.
Which Profile Aspects Should Be Emphasized on Twitter, Facebook and LinkedIn? by Served Fresh Media
Chris Tompkins suggests tailoring the style of your profiles in the big 3 social networks much as you’d dress differently for various types of business events.
How to: Use B2B Social Media for Lead Generation by TopRank Online Marketing Blog
Adam Singer identifies situations where social media marketing doesn’t make sense (e.g. you have a tiny customer base and they are all in top-secret military installations) and what groundwork needs to be laid before embracing social media in your marketing practices, then delves into how to use content for lead generation and integrate social with other marketing activities like email.
So, Your CEO Wants to Tweet! 7 Steps To Avoid Disaster by iMedia Connection
If your non-social-media-savvy CEO decides it’s time to get active, Rob Rose outlines seven steps to set up your new “engager-in-chief” so that he or she has the best chance at success, staring with understanding the “why” and easing into it and ending with making sure someone is listening and measuring activity around the CEO’s accounts.
Aliza Sherman supplies an outstanding list of “basic ways you can use LinkedIn, Facebook and Twitter for specific business activities. No bells, no whistles, just business.” Among them: asking questions, getting answers, building your brand, and driving targeted traffic to your website.
In the wild days before Google acquired YouTube, users would routinely create and upload videos using any music tracks they had about. The squealing of the music industry and desire of Google to add some respectability to the video-sharing site put an end to that. In this post, Peter VanRysdam helpfully outlines four free-to-reasonably-priced sources for legal music soundtracks. You won’t get Black Eyed Peas or Nickelback, but you won’t run afoul of YouTube’s censors either.
6 social sharing best practices for driving traffic by iMedia Connection
Liza Hausman (again) explains the difference between a “like” and a “share” (and why both are important), why it’s important to enable users to easily share content beyond just the largest social networks, and how to use social sharing to build relationships.
4 experts on how to turn social media into sales by Social Media Today
J.D. Lasica share insights from Becky Brown of Intel, Michael Brito of Edelman and others on how to generate revenue through social media. The specifics are different in each case, but “listening” and “trust” are recurring themes.
Getting Started Social Media Advertising on Facebook, YouTube & LinkedIn by TopRank Online Marketing Blog
Frequent “best of” contributor Lee Odden provides a great explanation of how ads work on three of the most popular social media venues, the pros and cons of each platform, and best practices for creating and targeting ads on each site.
Social Media Strategy Guides
The Difference Between Doing Social Vs. Being Social by Social Media Today
Vanessa DiMauro contends that “Most companies start doing social within their marketing and sales departments to drive traffic to their site and raise awareness about their products or services…However, being social means building competencies across the organization that encourage, support and institutionalize the use of social tools by a broad cross-section of employees and other stakeholders.” She shows how to identify and emulate organizations that are “truly social.”
Jonas Klit Nielsen advises marketers and business executives to ask critical questions about objectives, targeting, internal resources, synergies with other efforts and more before embarking on a social media strategy.
Do You Want To Succeed At Soc Media Or Soc Media Marketing? by MediaPost Online Media Daily
Forrester senior analyst Augie Ray distinguishes social media marketing success (creating online buzz, having lots of Facebook fams) from true social media success (delivering on brand promises, fostering genuine, even fanatical advocates online and off).
9 Ways to Sell Social Media to the Boss by Social Media Examiner
It’s not just small businesses that question the value of social media. Ekaterina Walter quotes Doug Frisbie, Toyota National Marketing Manager, as saying, “The price of inactivity is greater than the risks of anything we’d be doing in social media.” She explores why some executives seek to avoid social media and presents nine tactics to demonstrating its value to the higher-ups.
Does social media belong in PR or marketing divisions? by iMedia Connection
Ben Cathers answers this question with an unequivocal…it depends. He demonstrates how staring with your company’s primary objectives for social media will determine how your efforts should be structured.
Top 10 Responses To Use When Dealing With Social Media Naysayers by PR at Sunrise
Andrew Worob provides an excellent, thoughtful list of responses to common social media objections such as “we don’t have the resources,” can’t justify the costs, or executives don’t believe their audience is using social media.
5 strategies for a captivating social media conversation by iMedia Connection
Peter Platt quotes Emily Post—from 1922—to illustrate that market conversations are nothing new, it’s just that social media now amplifies and accelerates the spread of such communications. He offers five tips to help “get your brand into the social space without becoming a bore.”
The 6 Next Most Important Social Media Issues by BlogNotions
Now that social networks have global reach, account for a significant percentage of time spent online, and are increasingly being adopted as core marketing channels, Danny Flamberg says the next steps are about differentiation, quality, and accurately valuing brand advocates.
Is social media making you anti-social? by iMedia Connection
David Grossman offers six tips for building trust in social media communities, among them: be approachable and friendly, be respectful of others’ ideas and perspectives, and make sure your social media words align with your real-world company values and actions.
Why Banning Social Media Often Backfires by Mashable
Greg Ferenstein cites a range of examples and research to show that banning access to social media sites—whether in schools, companies or done by national governments—is ineffective and ofter counterproductive.
Are social media professionals unfairly constrained by organisations? by Governing People
***** 5 Stars
Craig Thomler astutely asks why many organizations that give their accountants, customer service reps, graphic designers and other employees specialized software to perform their jobs still block access to sites like Twitter and Facebook that marketers need to use to communicate with prospects, customers and industry influencers.
The 8 Steps of B2B Social Media Marketing by EngageSciences
Richard Jones details an 8-step process of “web and social nurturing that complement and extend email centric concepts of lead nurturing to drive better lead generation.” The process starts with segmenting and targeting and ends with conversion—no suprises there—but interesting incorporates social proof, monitoring and harvesting “positive posts and tweets about your company and products and merg(ing) them with your marketing content, on multiple display units across your websites and Facebook. Use your community to help you promote your products…Customer advocacy drives sales.”
How to prepare for social media’s big shift by iMedia Connection
Philippe Guegan declares that social media is now officially “well beyond a passing marketing fad,” and therefore “marketers need to start thinking, behaving, and organizing themselves as content producers who treat engage consumers as audiences.” He outlines five key differences between the old world of advertising / paid media and the new earned media realm.
How to Introduce Social Media to Your Business by Social Media Today
Writing that “too many businesses still need to wake up and realize that social media is not ‘one of these Internet fads’ that will disappear,” Danny Brown recommends clearly defining your audience, objectives and tools among the first tasks for developing a cohesive business social media strategy.
Social Media…Not as Free as it Seems? by Green Buzz Agency
Social media marketing can be very cost-effective, but Victoria Ipri reminds us that it’s not free, spelling out the multiple area of costs to consider, such as implementation (copyrighting, image rights, project management), engagement (testing time and tools), and analysis (reputation management tools and tasks).
Erica Swallow reports on research from social media guru Jeremiah Owyang summarized into seven key tips for building a successful, strategic social media program including being proactive rather than reactive (“You cannot wait for the company to catch up to you. You have to go to the business units and tell them what is required to participate in your company’s social media program before they ask you for a Facebook Page.”), organizing for success, and deploying scalable social media programs (“when you take your best customers and you give them a platform and let them do the work for you, and you don’t pay them—those are scalable programs”).
The 5 components of a complete social media program by iMedia Connection
Adam Kleinberg places strategic planning, customer insights and integrated programs among other components in the core of a comprehensive social media program.
The 3 Pillars of Social Media Readiness by Social Media Examiner
***** 5 Stars
Michael Brito believes that most brands “get it” when it comes to social media listening, engagement and transparency—but “there’s an underlying challenge that’s not being addressed as it should be,” the transition to becoming a social business, which is elegantly defined here.
Only Stupid Answers: What Is Social Media by MediaPost Online Media Daily
Andrew Ettinger searches for a common definition of “social media” and concludes that “Social Media lacks a singular definition—one on which we can all agree…Ultimately, each company will need to create their own Social Media taxonomy; one size does not fit all.”
Social Media Metrics and ROI
6 Key Metrics for a Social Media Measurement Dashboard [Best of SEW 2010 #4] by Search Engine Watch
Nathan Linnell says companies need a true social media measurement dashboard in order to really understand their progress toward achieving objectives in social media, and specifies six key metrics that dashboard should track.
Measuring the Impact of Social Media by Adotas
Jim Wehmann predicts that social media measurement will move from inconsistent, ad hoc measures to more sophisticated approaches as the tools and techniques mature, as happened in the early days of the web with email and website analytics.
The Maturation of Social Media ROI by Mashable
Brian Solis reports that most marketers still aren’t measuring the ROI of their social media marketing efforts even though such analysis is increasingly expected, and predicts that CMOs will increasingly attempt to tie social media marketing programs to revenue, conversions and average order value. Nevertheless, the social media ROI debate is not over.
Vital statistics for B2B marketers – The case study by Earnest
***** 5 Stars
In June 2010, Earnest produced an outstanding video about social media use in b2b marketing (highlighted in this post). A few months later, they wrote this case study about the experience, detailing their initial objectives, the production, how the video was promoted, the results, and lessons learned from the project.
8 Social Media Metrics You Should Be Measuring by Social Media Examiner
Nichole Kelly details eight key social metrics that in her words, “you may not be measuring, but should be,” such as comparing conversion metrics for your social media connections vs. a control group of non-social media users, growth rate over time, retention rates and customer saves.
Mark Schaefer cites several examples of how companies are offering perks to customers based on their social media influence, as measured in various ways such as Klout scores. He predicts, only half tongue-in-cheek, that “within a 12 to 18 months, you will be able to use new augmented reality technology to scan a room of people with your smartphone and get a numerical social rating for every person in sight.” This scenario is, as he notes, creepy—but also potentially very lucrative for businesses.
FOUND the ROI of Social Media for B2B Marketers! by Buzz Marketing for Technology
Paul Dunay believes “there is one place that delivers a strong ROI in Social Media and if you follow my advice not only will you conquer social media but you will delight your customers in the process!” And that place is…
10 ways to measure social media for business by Socialmedia.biz
Writing that “tracking a few well-chosen metrics…can contribute to the bottom line,” J.D. Lasica (again) details 10 key social media metrics that can be tied to business performance including customer engagement (e.g., number of retweets on Twitter, number of comments per blog post), brand sentiment and customer retention.
50 Ways to Measure Success in Social Media by B2C Marketing Insider
Garrett Ira recommends 50 potential metrics for measuring social media success (though, as he notes, you don’t need to use all of them), categorized into website/blog measures (e.g. average time spent per visit, bounce rate), email, Facebook, Twitter, other networks, and ROI metrics.
Social Media Tools
50 Social Sites That Every Business Needs a Presence on by Focus
***** 5 Stars
Social media is about more than just the “Big 4” sites as illustrated by this post listing a wider range of sites where a business social media presence is important, categorized into social bookmarking, professional networking, niche social media (e.g. Tweako for gadgets, Sphinn for online marketers), general social media, and job sites.
22 Social Media Marketing Management Tools by TopRank Online Marketing Blog
12 Social Media Monitoring Tools Reviewed by Six Revisions
Jason Schubring first defines some of the key terms used in social media monitoring (e.g., influence, sentiment, volume) then reviews a dozen social media monitoring tools ranging from Google Alerts and Twitter Advanced Search to more powerful offerings like HootSuite and Scout Labs.
Online Database of Social Media Policies by Social Media Governance
Need to write a social media policy but not sure where to start? Need some inspiration? Check out these 164 examples from companies and organizations that have put guidelines in place to help their employees use social media wisely and productively in the workplace.
Social Media Facts, Stats and Figures
MIT Study Suggests Social Networks Influence Behavior by MediaPost Online Media Daily
10 Outstanding Social Media Infographics by NowSourcing
Brian Wallace shares a series of infographics showing information like social media use by country, the age distribution on various social networks, a timeline of social media sites, and uses for social media at various levels in the corporate hierarchy.
Riding the rising tide of social media investment by iMedia Connection
Gordon Plutsky reports on recent research showing that, of companies embracing social media for inbound marketing, 90% are doing the job internally, with an increasing number making social media management a dedicated role rather than just another task for already harried marketing staff. Almost two-thirds of responding companies are blogging and half are on YouTube, but less than 60% are measuring results.
Twitter is adding 300,000 new users per day, and 80% of Twitter use is on mobile devices. 22% of all online time is now spent on social networks. 210 billion email messages are sent each day, which is more than the annual volume of postal mail letters in the U.S. And lots more.
Social Media Trends
Citing AOL, MySpace and Friendster as cautionary tales, guest author Jay Pinkert warns that Facebook and Twitter, despite their tremendous current popularity, aren’t invincible. Privacy and usability issues, among others, could damage the leaders and allow upstarts to unseat them. Jay advises marketers to keep an eye on the landscape for new entrants and test new platforms as they emerge.
Six Social Media Trends for 2011 by Harvard Business Review
David Armano, who did pretty well at predicting some key trends (such as the explosion of mobile social media use) in 2010, reveals his predictions for the coming year on issues like social media integration within enterprises, further developments in tablet and mobile computing, Google’s new social media strategy and more.
This post was originally published on the WebMarketCentral blog in December 2009.
There are a lot of great b2b marketers and social media contributors worth following on Twitter, like Ardath Albee, Mark Schaefer, Eric Fletcher, Jennifer Kane and Rob Rose to name just a few. These are people who definitely do not suck at Twitter. They are intelligent, discerning, helpful and social. All have respectable, even impressive, but not gargantuan numbers of followers.
But there is a different group of tweeters out there as well, a group whose members often have immense numbers of followers, though they seem to add little value, socially or intellectually. Yet these individuals often have immense numbers of followers—20,00, 30,00, even 50,ooo or more. They aren’t celebrities. How do they do it? After careful observation and analysis of the practices of these twerks, here are some of the secrets of those who suck at Twitter, yet appear highly successful.
Never use your real name. It’s boring (plus it makes it too easy for the feds to track you down). Incorporate your spammy promise into your name, using something like @BigMoneyOnline. You can even cleverly insert special characters to create a handle like @WebCa$hMachine.
Leave it blank. Just because this is social media doesn’t mean you have actually share anything about yourself. Besides, leaving your bio blank adds an air of mystery!
If you feel compelled to put something there, make it as spammy and sales-y as possible. Here’s an example of an actual bio, only slightly retouched to protect the identity:
MLM, Internet Marketing, Cashflow, Twitter Automation. Just click the link above! = 40,000+ followers
(Are you barfing yet?)
Point your link to an obnoxious “buy now” page. Make sure it is filled with lots of CAPITAL LETTERS and exclamation points!!! Be sure to include terms like “exclusive,” “limited time offer,” “secret,” and “free bonuses.” Hit your visitors hard. Remember, your goal is to convince the gullible that they can have better health, lose weight, or best of all, make big money working from home, without any real effort on their part.
Don’t use your real face (again, makes it too easy for the authorities). The default Twitter bird is always a safe choice. Or, get creative and reflect the junk you’re trying to sell: use dollar signs, a sexy man/woman photo, or a cleavage shot.
Another tactic is to keep people guessing; if your “real” name is John, use a female photo, and use a male underwear model if it’s something like “Christine.”
Again, make sure this sells your “promise.” Popular options include piles of cash, skinny models, fancy cars, yachts, or a photo of someone who looks kind of like you standing in front of some one else’s mansion.
Okay, that covers all of the header and background considerations, so let’s see how that all works together. Here’s an actual example from someone who sucks at Twitter, with only identifying information obscured:
Note the complete lack of a web link or bio and the use of the default Twitter background and avatar. Yet with only 3 tweets (all of which were sales pitches with a link back to the account owner’s spammy website), this person has almost 50,000 followers! How do they do it? Two more areas to get right:
Hey, just because they call it “social” media doesn’t mean you have to actually interact with anyone, right? Use a tool like SocialOomph to create automated tweets, so you don’t have to actually read what all those other boring people are tweeting. Create an automated message to welcome new followers, because after all, people love getting spammy, untargeted, impersonal DMs. Make it blatantly self-promotional, somelike “Thanks for following. I’d love to help you! Buy my crap at [link].”
There are also automated tools to help you find new followers. They randomly follow a whole bunch of the people, then as soon as those folks follow you back, the tools automatically unfollow them and start over with a new group. Sure, you’ll pick mostly spam bots and low-activity accounts, but you’re bound to catch a few suckers in there as well! Especially with your impressively large number of followers.
Finally, there are your tweets themselves. There are several possible strategies here. One is to tweet nothing at all—remain mysterious! But that won’t help you sell your garbage, so a second, better approach is to tweet the same spammy sales message over and over.
Note how this account combines several of the recommendations above. The default background and avatar are used, there’s no bio or link, the tweets are no more than broadcast sales messages, and, as the tweet times indicate, the tweets are automated:
A final tweet strategy is to mix slight variations of your pushy sales message with banal, tired and trite quotes from people like Zig Ziglar and Albert Einstein. I see this approach employed quite frequently. Is there a website out there somewhere, maybe called cheesyquotes.com, that collects these for people?
Whatever you do, don’t engage in conversations. That’s time wasted that could be spent fleecing the ignorant! And don’t ever retweet anything; who cares what other people have to say? If you absolutely must interact, make sure you tweets are absolutely worthless to anyone other than the recipient, such as “@imafool2 LOL! ROTFL!!” or “@takemycash Oh sure. Not!” And if you feel compelled to occasionally pass another’s tweet along, retweet only links that point back to your spammy sales site.
There you have it. Follow this guidance and you too can abuse the entire concept of social media, annoy others, build up a huge following despite the complete lack of value you provide, and no doubt, make big money working from home.