Guest post by Kavya Hemachander.
“Ok Google, find coffee shops near me.”
Getting answers has become simpler and faster. Say goodbye to commands and codes; natural language is all you need to communicate with an artificial intelligence (AI) device. Powered by conversational AI, this component of digital transformation technology is creating breathtaking changes and redefining the customer interaction journey.
The number of people choosing speech-based assistants is growing because of the latter’s highly personalized behavior. In fact, because this technology is making such a mark in the industry, many enterprises are acquiring AI startups to remain relevant, while delivering superior customer experiences.
Why opt for Conversational AI?
Customers today are smarter and have less tolerance for generic messages. Thanks to the advent of AI technology, smarter machines are leading to smarter conversations. They can collect feedback in ways that don’t damage the customer experience.