When Steve Jobs and Steve Wozniak founded Apple in Jobs’ garage, they didn’t envision selling phones or online music. Yet those are the company’s biggest revenue generators today.
Great companies (and their founders) are adaptive. They begin with a vision, but are willing and able to evolve that vision in response to their understanding of customer needs.
John Sundberg founded Kinetic Data in 1997 as a service provider to companies using the BMC Remedy IT service management (ITSM) platform. Realizing different customers were often asking him to solve very similar problems, he transitioned the organization to building software products.
Today, the company’s Kinetic Platform is used by midsized to large enterprises—running on a range of ITSM platforms—to manage service requests, fulfill employee needs for anything from a password reset to new office furniture, resolve service issues, and onboard new employees.
How did Kinetic Data grow from one guy with an idea to a solution provider for some of the world’s largest retailers, telecom firms, and government agencies? Here is John’s story.